Resident Scrutiny Business Partner

Abri Group; Yeovil; Hybrid; GBP 37,000 - 46,000; Full time

Job summary

Abri invites applications for a passionate and proactive Resident Scrutiny Business Partner to champion resident involvement and ensure customers have a voice in shaping services. This role sits at the heart of customer influence, governance and service improvement.

You’ll partner with residents, lead the annual scrutiny programme and build strong cross-organisational relationships to turn feedback into tangible improvements. Hybrid working with travel across our operating area.

Qualifications

• Experience influencing and building relationships with colleagues at all levels.
• Strong analytical skills, with the ability to interpret performance data, customer feedback and trends.
• Experience producing clear, insightful reports and presentations for senior audiences.
• Excellent communication and facilitation skills.
• Strong organisational and project management capabilities.
• Experience delivering or supporting service improvements and change initiatives.
• Confidence working independently while managing multiple priorities.

Responsibilities

• Partner with residents to facilitate meaningful scrutiny and service reviews.
• Support and develop the Resident Scrutiny Group and its Chair, creating an inclusive and effective scrutiny environment.
• Build strong relationships across the organisation, influencing colleagues and leaders to respond positively to resident feedback and challenge.
• Lead the annual scrutiny programme, ensuring it focuses on the issues that matter most
• Monitor and report on recommendations, helping to turn resident insights into tangible service improvements.
• Produce high-quality reports and presentations for senior leaders, the Executive Board and governance committees.
• Support compliance with consumer regulation and help strengthen our approach to co-regulation and assurance.
• Manage and develop the Resident Scrutiny Coordinator, ensuring excellent governance and administrative support is provided across the scrutiny and policy framework.

Skills

Stakeholder management

Relationship building

Analytical skills

Report writing

Facilitation

Tools

MS Office

Job description

Salary: up to £41,380 per annum depending on experience

Working hours per week: 37

Location: Yeovil

Employment type: Permanent

Your new role

Do you believe customers should have a genuine say in how services are delivered?

Are you skilled at building relationships, influencing decision-making and turning feedback into action?

If so, we'd love to hear from you.

We're looking for a passionate and proactive Resident Scrutiny Business Partner to champion resident involvement and help ensure our customers have a powerful voice in shaping the services they receive. This is a fantastic opportunity to work at the heart of customer influence, governance and service improvement, helping residents hold us to account while driving positive change across the organisation.

What you'll be doing

• Partner with residents to facilitate meaningful scrutiny and service reviews.
• Support and develop the Resident Scrutiny Group and its Chair, creating an inclusive and effective scrutiny environment.
• Build strong relationships across the organisation, influencing colleagues and leaders to respond positively to resident feedback and challenge.
• Lead the annual scrutiny programme, ensuring it focuses on the issues that matter most
• Monitor and report on recommendations, helping to turn resident insights into tangible service improvements.
• Produce high-quality reports and presentations for senior leaders, the Executive Board and governance committees.
• Support compliance with consumer regulation and help strengthen our approach to co-regulation and assurance.
• Manage and develop the Resident Scrutiny Coordinator, ensuring excellent governance and administrative support is provided across the scrutiny and policy framework.

You can find out more about our Resident Scrutiny Group on our website here.

What you’ll need:

• Experience influencing and building relationships with colleagues at all levels.
• Strong analytical skills, with the ability to interpret performance data, customer feedback and trends.
• Experience producing clear, insightful reports and presentations for senior audiences.
• Excellent communication and facilitation skills.
• Strong organisational and project management capabilities.
• Experience delivering or supporting service improvements and change initiatives.
• Confidence working independently while managing multiple priorities.

Your Team

You'll join our Governance team, working alongside colleagues responsible for scrutiny, policy, procedures and governance activities across Abri.

We're a supportive and collaborative team that values continuous learning, innovation and professional development. If you're looking for your first formal management role, this is a fantastic opportunity to develop your leadership skills while being fully supported to succeed.

The way we work:

We offer flexible working, combining home working with in-person collaboration at least three days a week from one of our offices in Eastleigh (SO50 6AD), Bracknell (RG12 1RF) or Yeovil (BA22 8WN).

The Resident Scrutiny Group meets virtually on the third Wednesday of every month from 6:00pm to 8:00pm. During service reviews there may be occasional additional evening meetings.

Time worked outside normal hours can be taken back as time off in lieu.

You'll also need to be able to travel to meetings and events across our operating area as required.

Who we are

Abri is a large housing provider who own and manage over 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most

We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re reestablishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at www.abri.co.uk.