Housing Officer - Reading

CIH International Housing Group; Reading; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Discounts with retailers

Life assurance

Parental and family leave

Health and wellbeing packages

Flexible working

Free eye tests

Cycle to Work scheme

Job summary

Abri is recruiting a Housing Officer to manage anti-social behaviour, tenancy issues and safeguarding across communities. You will work closely with local authorities, health professionals and support providers to deliver effective neighbourhood services and improve resident outcomes.

The role emphasises safeguarding, tenancy enforcement and high-quality case management, with a focus on vulnerable residents and multi-agency collaboration.

Qualifications

• Experience in housing management or ASB casework.
• Experience supporting vulnerable residents.
• Ability to work with external agencies and partner organisations.
• Capable of handling challenging situations with professionalism.
• Maintaining accurate case records and documentation.

Responsibilities

• Take ownership of ASB and tenancy breach cases from report to resolution.
• Investigate complaints, gather evidence and interview residents and witnesses.
• Prepare warning letters and action plans; support legal action where necessary.
• Work with Police and partner agencies to improve safety and outcomes.
• Conduct safeguarding where relevant and support residents to sustain tenancies.

Job description

Your new role

Make a Difference Where It Matters Most

Are you passionate about creating safe, thriving communities and supporting people to live well in their homes? We're looking for a proactive and compassionate Housing Officer to join our team and play a vital role in delivering excellent neighbourhood and tenancy management services.

This is a varied and rewarding role where no two days are the same. You'll be at the heart of our communities, tackling anti-social behaviour, supporting vulnerable residents, managing tenancy issues and working closely with partner agencies to improve outcomes for customers.

If you're resilient, solution-focused and committed to making a real difference, we'd love to hear from you.

What You'll Be Doing

You’ll take ownership of anti-social behaviour (ASB) and tenancy breach cases from initial report through to resolution. This will involve:

• Investigating complaints and gathering evidence
• Interviewing residents and witnesses
• Preparing warning letters and action plans
• Working with the Police and partner agencies
• Supporting legal action where necessary
• Helping tackle persistent nuisance and community safety issues

You’ll identify residents who may need additional support and take appropriate safeguarding action, including:

• Raising safeguarding concerns and referrals
• Supporting cases involving domestic abuse, mental health challenges and hoarding
• Working with specialist agencies and support services
• Helping residents access the assistance they need to sustain their tenancy
• Conducting tenancy audits, home visits and welfare visits
• Investigating tenancy breaches and resolving low-level tenancy issues
• Supporting tenancy sustainment
• Managing abandonment, succession and mutual exchange cases

You’ll work collaboratively with:

• Local authorities
• Social care teams
• Health professionals
• Support providers
• Community and voluntary organisations

As a visible and approachable presence within neighbourhoods, you will:

• Listen and respond to residents' concerns
• Handle complaints professionally and effectively
• Build positive relationships with customers
• Contribute to high levels of resident satisfaction

What We're Looking For

Essential Experience

• Housing management, neighbourhood management, tenancy enforcement or ASB casework experience
• Supporting vulnerable residents and managing complex cases
• Working with external agencies and partner organisations
• Managing challenging situations confidently and professionally
• Maintaining accurate case records and documentation

Essential Knowledge

• Safeguarding responsibilities for adults and children
• Tenancy management principles and housing legislation
• Social housing best practice

Essential Skills

• Excellent communication and interpersonal skills
• Strong investigative and problem-solving abilities
• Effective conflict resolution skills
• Confident decision-making
• Report writing and case management experience
• Strong organisation and prioritisation skills

Desirable

• CIH qualification or willingness to work towards one
• Experience attending court hearings
• Experience participating in case conferences and multi-agency safeguarding meetings

INDABRI

Who we are

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
• We're investing in our communities, to address local issues and create opportunities for everyone

As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

What you can expect

• Benefit 1
• Benefit 2
• Benefit 3
• Benefit 4
• Benefit 5
• Benefit 6

What you can expect

• 28 days holiday + the opportunity to buy and sell holiday
• Generous pension scheme with contributions up to 10%
• Money off tons of high street and online retailers
• Life assurance of 5x your annual salary
• Generous parental and family leave
• Health and wellbeing packages
• Flexible working
• Free eye tests
• Cycle to Work scheme

About you

We've all got different backgrounds, strengths and experiences. But we share the same values. It's these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri's commitment to safeguarding and promoting the welfare of children, young people and adults.

If you share our values and want to make a real difference in the world, you're on to a winner and we'd love to hear from you!

Be yourself

We're committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.

Customer Positive

We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process. When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme.

Flexible working

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can't promise to give you exactly what you want, but we do promise to consider it fully.

To our agency friends

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We're not looking to add to our preferred supplier list right now but if you'd like to be considered at a future date please don't hesitate to register on our procurement portal.