Customer Complaints Advocate

Abri; Eastleigh; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Abri in the United Kingdom is seeking a Complaint Officer for a 12-month period to guide customers through the complaint handling process, acknowledge and investigate their case, and reach a fair outcome with exceptional service.

You’ll interact with customers, stakeholders and colleagues at all levels, investigating complaints and finding creative solutions while keeping the customer informed throughout the journey.

Qualifications

• Experience in investigating complaints and guiding customers through resolution processes.

Responsibilities

• Guide customers through the complaint handling process, acknowledge and investigate cases, and reach a fair outcome.
• Talk with customers, stakeholders and colleagues at all levels and find creative solutions while keeping the customer informed.

Job description

Abri in the United Kingdom is seeking a Complaint Officer for a 12-month period to guide customers through the complaint handling process, acknowledge and investigate their case, and reach a fair outcome with exceptional service.

You’ll interact with customers, stakeholders and colleagues at all levels, investigating complaints and finding creative solutions while keeping the customer informed throughout the journey.