Complaint Officer

Abri; Eastleigh; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Abri in the United Kingdom is seeking a Complaint Officer for a 12-month period to guide customers through the complaint handling process, acknowledge and investigate their case, and reach a fair outcome with exceptional service.

You’ll interact with customers, stakeholders and colleagues at all levels, investigating complaints and finding creative solutions while keeping the customer informed throughout the journey.

Qualifications

• Experience in investigating complaints and guiding customers through resolution processes.

Responsibilities

• Guide customers through the complaint handling process, acknowledge and investigate cases, and reach a fair outcome.
• Talk with customers, stakeholders and colleagues at all levels and find creative solutions while keeping the customer informed.

Job description

We're proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That's where you come in.

We're looking a new Complaint Officer to join our team for 12 months where you'll deliver an exceptional experience for our customers by guiding them through the complaint handling process, acknowledging and investigating their case and reaching a fair outcome.

If you're confident talking with customers, stakeholders and colleagues at all levels and experienced in investigating complaints and finding creative solutions all while ensuring the customer's kept in the loop, this could be the role for you.

You’ll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers.

You’ll be working from our Bracknell office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home.

If this sounds like the opportunity you've been looking for and want to join a team as customer-focused and dynamic as you, we'd love to hear from you!