Complaint Officer - 6 Month Fixed Term Contract

TN United Kingdom; Eastleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Complaint Officer dedicated to delivering exceptional customer experiences. This role involves guiding customers through the complaint process, ensuring their voices are heard, and resolving issues effectively. As an ambassador for the company, you will champion a customer-first approach, actively seeking ways to improve service and enhance satisfaction. If you are a confident communicator with a knack for problem-solving and a passion for customer service, this opportunity could be the perfect fit for you. Join a dynamic team that values your contributions and helps shape a better customer journey.

Qualifications

• Experience in complaint handling and customer service.
• Strong communication skills with stakeholders at all levels.

Responsibilities

• Guide customers through the complaint handling process.
• Investigate complaints and provide fair outcomes.
• Identify areas for improvement in customer service.

Skills

Complaint Handling

Customer Service

Stakeholder Communication

Problem Solving

Education

High School Diploma

Relevant Experience in Customer Service

Job description

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Client:

Abri

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

46b9654ed0be

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better, and making amends when we may not get something quite right. That’s where you come in.

We’re looking for a Complaint Officer to deliver an exceptional experience for our customers by guiding them through the complaint handling process, acknowledging and investigating their case, and reaching a fair outcome.

If you’re confident talking with customers, stakeholders, and colleagues at all levels, and experienced in investigating complaints and finding creative solutions while ensuring the customer is kept in the loop, this could be the role for you.

You’ll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only resolving issues but also identifying areas for improvement to better serve our customers.

If this sounds like the opportunity you've been looking for and you want to join a team as customer-focused and dynamic as you, we'd love to hear from you!

We’ll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early, so be sure to apply today so you don’t miss out!