Automotive Services Claims Handler

BT6 Resourcing; Aylesbury; Remote; GBP 22,000 - 28,000; Full time

Job summary

Join a fast-growing, technology-led company as an Automotive Services Claims Handler. This fully remote role offers a chance to support the automotive insurance sector by managing third-party claims. Your responsibilities will include making outbound calls to claimants, ensuring a smooth claims process, and liaising with various partners. The company is committed to nurturing talent and offers a supportive environment for career growth. If you have a positive mentality and excellent communication skills, this position is an exciting opportunity to make a difference in a dynamic industry.

Benefits

Bonus and benefits package

Qualifications

• Experience in handling inbound and outbound calls is preferred.
• Strong communication skills are essential for this role.

Responsibilities

• Handle the third-party claims lifecycle with high energy outbound calls.
• Update systems of record and manage invoice payments.

Skills

Outbound and Inbound calls

Customer service

Excellent telephone manner

Verbal and written communication

Microsoft Office (Excel, Word)

Attention to detail

Positive mentality

Ability to work under pressure

Job description

Location: Home Based

Role Title: Automotive Services Claims Handler

• Full time and Part time positions available
• Working hours/days - varied
• Salary: £22,800 plus bonus and benefits package

Job Summary

We are looking to recruit claims handlers in a full-time permanent position to support the company’s continuing growth, reporting to the Automotive Services Team Leader. The role is Fully Remote.

You will be responsible for all aspects of the third-party claims lifecycle, delivering high energy outbound calls to motor insurance claimants to convert third party repairs and associated vehicle hire into the insurer’s preferred repair network and replacement vehicle providers, liaising with the claimant, supplier partners, and setting up invoice payments.

Experience working in a similar role is desired, but not essential.

Company Description

Fast growing, technology led company that delivers market leading (and award winning!) solutions and services to motor insurers, reducing exaggerated claims costs. We are the UK’s leading independent insurance outsource partner, specializing in motor insurance claims, third party capture, credit hire defence plus debt recovery and we represent some of the largest insurers, accident management organisations, and vehicle rental companies in the UK and ROI.

We passionately believe in nurturing, supporting, and developing our people, offering good remuneration and other financial incentives. If you want to grow with our business, we will support your career development.

We have a reputation for being disruptive, challenging the norm, with a fierce focus on first class service and a can-do attitude. We want all our clients to feel that we're a delight to deal with, with the engagement and delivery process being a breeze.

Key Tasks

1. Making and receiving calls to third-party claimants and using your skills to capture the claim into the insurer’s preferred repair network and to take a replacement vehicle (when required) from one of the partner providers.
2. Updating the systems of record.
3. Obtaining status updates on the vehicle repair and conveying this to the insurer, replacement vehicle provider, and the claimant.
4. Obtaining the necessary invoices for the repair costs and the vehicle hire, and any specialist costs, ensuring these are properly authorised.
5. Preparing the pack for payment.

Skills and Knowledge Requirements

• Previous experience in Outbound and Inbound calls.
• Previous experience of providing excellent customer service.
• Excellent telephone manner.
• Good verbal and written communicator.
• Good Excel, Word, and Microsoft Office skills.
• Attention to detail.
• A can-do, positive mentality.
• Ability to work under pressure and to target.

Preferred Skills – Knowledge

We are primarily looking for candidates who excel in handling inbound and outbound calls, as well as managing objections effectively. While experience in the insurance or credit hire sector can be helpful, it is not essential for this role, as full training will be provided to cover these areas. Our main focus is on your communication skills and ability to navigate conversations confidently.

Success Criteria

• On target successful daily conversions.
• Monthly targets met, or exceeded.
• Delighted customers.
• Your ability to work as a team player.
• Asking for assistance early when needed.