Compassionate Veterinary Receptionist — Front Desk & Admin

BLUE CROSS; Greater London; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

38 days holiday + service-based rise

Wellbeing programmes

GP access 24/7

Health cash plan

Employee assistance programme

Pension scheme

CPD support

Life assurance

Pet insurance discount

Family-friendly policies

Job summary

Blue Cross is seeking a Veterinary Receptionist to join Victoria animal hospital. The role is full-time, permanent, and involves 42 hours per week across 8.5-hour shifts, including some weekend work.

You will be the first point of contact for visitors and clients, handling bookings, enquiries and administrative tasks while supporting compassionate care for pets and their owners. The role requires experience in busy customer service, empathy under pressure, and the ability to manage multiple

Qualifications

• Experience in a busy reception or front-of-house customer service role.
• Experience handling a high volume of telephone and face-to-face enquiries daily.
• Experience dealing with challenging, sensitive or emotionally charged customer interactions professionally and empathetically.
• Ability to manage multiple priorities and remain organised in a fast-paced environment.
• Strong communication skills, with the ability to adapt to different people and situations.
• Good administrative and IT skills, including experience using Microsoft Office and digital systems.
• Demonstrable resilience and ability to work effectively in an emotionally demanding environment.
• Able to demonstrate and apply Blue Cross values.

Responsibilities

• Welcoming visitors and providing a professional and friendly reception service.
• Acting as the first point of contact for customer enquiries, both in person and over the telephone.
• Managing a high volume of calls and face-to-face enquiries.
• Providing clear and accurate information to customers and visitors.
• Processing bookings, payments, appointments and administrative requests.
• Dispensing medication, admitting and discharging patients under veterinary supervision.
• Maintaining accurate records using Microsoft Office and digital systems.
• Supporting customers who may be upset, anxious or experiencing challenging circumstances.
• Managing competing priorities while maintaining excellent customer service.
• Working collaboratively with colleagues to ensure the smooth day-to-day operation of the service.

Skills

Customer service

Communication

Empathy

Organisational skills

Multitasking

Tools

Microsoft Office

Digital systems

Job description

Blue Cross is seeking a Veterinary Receptionist to join Victoria animal hospital. The role is full-time, permanent, and involves 42 hours per week across 8.5-hour shifts, including some weekend work.

You will be the first point of contact for visitors and clients, handling bookings, enquiries and administrative tasks while supporting compassionate care for pets and their owners. The role requires experience in busy customer service, empathy under pressure, and the ability to manage multiple