Compassionate Veterinary Receptionist — Calm Front Desk

Fitzpatrick Referrals; Godalming; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Company pension scheme

Life assurance

Sick pay

Employee assistance programme

Job summary

Fitzpatrick Referrals, near Godalming in Surrey, seeks a Veterinary Receptionist to join our specialist orthopaedics, neurology and dentistry hospital. You’ll greet clients, manage calls and bookings, and support the triage team with a calm, friendly and efficient approach.

You will be the welcoming face for patients and families, ensuring high standards of service and accurate record-keeping in a busy, client-focused environment.

Qualifications

• Confident communicator with the ability to help families and clients.
• Experience in a busy reception or customer service environment.
• Ability to manage competing priorities and maintain accuracy.

Responsibilities

• Welcoming patients and their families
• Handling a high volume of telephone calls and emails
• Booking appointments and managing diaries
• Liaising with referring vets and other centres
• Processing payments and handling cash
• Updating client records accurately
• Providing support to the triage department

Skills

Excellent communication

Empathy

Organisation

Customer service

Tools

Phone handling

Email management

Job description

Fitzpatrick Referrals, near Godalming in Surrey, seeks a Veterinary Receptionist to join our specialist orthopaedics, neurology and dentistry hospital. You’ll greet clients, manage calls and bookings, and support the triage team with a calm, friendly and efficient approach.

You will be the welcoming face for patients and families, ensuring high standards of service and accurate record-keeping in a busy, client-focused environment.