Compassionate Vet Receptionist – Part-Time, Flexible Hours

IVC Evidensia; Witham; On-site; GBP 12,000 - 20,000; Part time

Benefits offered by this job

Annual leave

Birthday off

Family-friendly policies

Healthcare plan

Pension scheme

Discounted veterinary care

Cycle to Work

Learning & development

Green Car salary sacrifice

Job summary

IVC Evidensia is seeking a friendly and organised Receptionist for Spring Lodge Veterinary Hospital in Witham on a part-time fixed-term basis. You will be the first point of contact for clients, managing appointments, handling enquiries and supporting both clinical and non-clinical teams to ensure a smooth client and patient journey.

The role offers a flexible 31-hour week across branches, with a mix of early shifts and Saturdays.

Qualifications

• Experience in a customer-facing role with a strong focus on service and attention to detail.
• Excellent communication skills and a professional, welcoming manner.
• Well organised, friendly and able to multitask in a busy environment.
• Team player with willingness to support colleagues.

Responsibilities

• Greeting clients in a professional, friendly and courteous manner.
• Answering phone calls promptly and handling enquiries efficiently.
• Booking, cancelling and managing appointments.
• Taking cash and card payments.
• Processing insurance claims and instalment enquiries.
• Handling cash reconciliation and end-of-day banking procedures.
• Dispensing medications and prescriptions.
• Maintaining accurate client and patient records.
• Managing and responding to clinic emails.
• Completing daily administrative paperwork (lab reports, consent forms, vaccination documents, etc.).
• Ensuring reception areas, client information and retail products are well stocked and presentable.
• Liaising with charities regarding collection boxes.
• Attending reception team meetings when required.

Skills

Customer service

Communication

Organisation

Job description

IVC Evidensia is seeking a friendly and organised Receptionist for Spring Lodge Veterinary Hospital in Witham on a part-time fixed-term basis. You will be the first point of contact for clients, managing appointments, handling enquiries and supporting both clinical and non-clinical teams to ensure a smooth client and patient journey.

The role offers a flexible 31-hour week across branches, with a mix of early shifts and Saturdays.