Part-Time Veterinary Receptionist — Warm Client Care

CVS Veterinary Group; East Midlands; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on Veterinary bills

Employee Assistance Programme

Staff discount on Animed Direct

Job summary

CVS Vets are seeking a friendly Veterinary Receptionist at our Castle Donington site. You’ll manage calls, greet clients and keep appointments running smoothly, delivering caring, professional service in a busy practice.

We value resilience, empathy and excellent communication, with a can-do approach to admin tasks, insurance forms and payments. Previous veterinary front-desk experience is a bonus, but strong customer service will be considered.

Qualifications

• Previous experience as a Receptionist or in a demanding, client-focused role is a must.
• Resilience and the ability to handle emotional situations with kindness and professionalism.
• Strong communication skills paired with genuine empathy.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Skills

Client-focused communication

Empathy

Customer service

Teamwork

MS Office

Database systems

Tools

Microsoft Office

Database systems

Job description

CVS Vets are seeking a friendly Veterinary Receptionist at our Castle Donington site. You’ll manage calls, greet clients and keep appointments running smoothly, delivering caring, professional service in a busy practice.

We value resilience, empathy and excellent communication, with a can-do approach to admin tasks, insurance forms and payments. Previous veterinary front-desk experience is a bonus, but strong customer service will be considered.