Compassionate Receptionist & Front Desk Admin

Avery Healthcare Group; Birmingham; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Avery Healthcare Group is seeking a Receptionist for Albion Court Care Home in Birmingham. You will be the first point of contact, delivering professional customer service and handling administrative tasks to support the home’s operations.

This role requires excellent communication, computer literacy, and a welcoming attitude. DBS disclosure is required and work eligibility in the UK must be proven.

Qualifications

• Excellent communication skills, both verbal and written.
• Confident using computers and basic software.
• Positive, friendly and welcoming attitude.
• Previous exposure to problem-solving and client complaints.

Responsibilities

• Provide professional, high-quality customer service as first point of contact.
• Answer telephone calls and enquiries, direct to staff and record messages.
• Perform reception-related administration and maintain databases.
• Keep the reception area tidy and liaise with Housekeeping to maintain standards.

Skills

Communication skills

Computer literacy

Friendly attitude

Problem solving

Tools

Experience with databases

Job description

Avery Healthcare Group is seeking a Receptionist for Albion Court Care Home in Birmingham. You will be the first point of contact, delivering professional customer service and handling administrative tasks to support the home’s operations.

This role requires excellent communication, computer literacy, and a welcoming attitude. DBS disclosure is required and work eligibility in the UK must be proven.