Compassionate Front Desk Coordinator for Care Home

Avery Healthcare Group; Metropolitan Borough of Solihull; On-site; GBP 18,000 - 24,000; Part time

Job summary

Avery Healthcare Group is seeking a warm and dedicated Receptionist for Birchmere Mews Care Home in Solihull. You will be the first point of contact, delivering high-quality customer service and performing a range of administrative tasks.

The role requires excellent communication, a friendly and welcoming manner, and experience in handling inquiries or complaints, along with a DBS check and legal right to work in the UK. Bank shifts provide flexible hours within the home environment.

Qualifications

• Excellent communication skills (verbal and written).
• Positive, friendly, and welcoming attitude.
• Previous exposure to problem-solving and client complaints.

Responsibilities

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

Skills

Communication skills

Positive attitude

Problem-solving

Job description

Avery Healthcare Group is seeking a warm and dedicated Receptionist for Birchmere Mews Care Home in Solihull. You will be the first point of contact, delivering high-quality customer service and performing a range of administrative tasks.

The role requires excellent communication, a friendly and welcoming manner, and experience in handling inquiries or complaints, along with a DBS check and legal right to work in the UK. Bank shifts provide flexible hours within the home environment.