Front Desk Receptionist – Caring Care Home

Avery Healthcare Group; Stafford; On-site; GBP 18,000 - 21,000; Full time

Job summary

Avery Healthcare Group is seeking a warm, enthusiastic Receptionist at Crispin Court Care Home in Stafford. You will be the first point of contact, delivering high quality customer service and handling a range of reception and administrative tasks to support the General Manager.

Ideal candidates will have excellent communication skills, a positive attitude, and experience addressing client enquiries and complaints within a care home environment.

Qualifications

• Excellent communication skills both verbal and written.
• Positive, friendly, welcoming attitude.
• Experience handling client complaints.

Responsibilities

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

Skills

Communication skills

Customer service

Problem solving

Verbal and written comms

Job description

Avery Healthcare Group is seeking a warm, enthusiastic Receptionist at Crispin Court Care Home in Stafford. You will be the first point of contact, delivering high quality customer service and handling a range of reception and administrative tasks to support the General Manager.

Ideal candidates will have excellent communication skills, a positive attitude, and experience addressing client enquiries and complaints within a care home environment.