Compassionate Receptionist for a Care Home

Avery Healthcare Group; Bournemouth; On-site; GBP 18,000 - 24,000; Full time

Job summary

Avery Healthcare Group is seeking a warm, efficient Receptionist for the Bank pool at Westbourne Tower Care Home in Bournemouth. You will be the first point of contact, delivering high-quality customer service and performing a range of administrative tasks within the home.

The role requires strong communication skills, basic computer use, and a positive, welcoming attitude to support residents, families, and staff in a busy care-home environment.

Qualifications

• Excellent verbal and written communication skills.
• Confident in using computers and software.
• Positive, friendly and welcoming attitude.
• Experience in handling complaints or client queries.

Responsibilities

• Answering telephone and reception enquiries and directing calls to staff.
• Handle reception-related administration and maintain databases.
• Keep reception area tidy and coordinate with Housekeeping to maintain standards.

Skills

Communication

Computer literacy

Customer service

Problem solving

Tools

Microsoft Office

Job description

Avery Healthcare Group is seeking a warm, efficient Receptionist for the Bank pool at Westbourne Tower Care Home in Bournemouth. You will be the first point of contact, delivering high-quality customer service and performing a range of administrative tasks within the home.

The role requires strong communication skills, basic computer use, and a positive, welcoming attitude to support residents, families, and staff in a busy care-home environment.