Compassionate Receptionist & Resident Support

Avery Healthcare Group; Farnborough; On-site; GBP 20,000 - 23,000; Full time

Job summary

Avery Healthcare Group is seeking a warm, enthusiastic Receptionist for Lavender Lodge Care Home in Hampshire. Your focus will be to offer professional, high quality customer service as the first point of contact and provide a range of administrative support to the General Manager.

Responsibilities include answering the telephone, recording messages, maintaining databases, keeping the reception tidy, and liaising with Housekeeping to maintain standards.

Qualifications

• Excellent communication skills both verbal and written.
• Confident in using computers.
• Positive, friendly, and welcoming attitude.
• Experience with problem-solving and handling client complaints.

Responsibilities

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

Skills

Verbal and written communication

Computer proficiency

Positive attitude

Problem solving & complaints

Job description

Avery Healthcare Group is seeking a warm, enthusiastic Receptionist for Lavender Lodge Care Home in Hampshire. Your focus will be to offer professional, high quality customer service as the first point of contact and provide a range of administrative support to the General Manager.

Responsibilities include answering the telephone, recording messages, maintaining databases, keeping the reception tidy, and liaising with Housekeeping to maintain standards.