Compassionate Housing Allocations Administrator

Reading Borough Council; Normanton on Trent; On-site; GBP 23,000 - 26,000; Part time

Benefits offered by this job

Holiday entitlement

Flexible working opportunities

Modern Civic Offices environment

LGPS

Life Assurance

On-site nursery (Kennet Day nursery)

Season Ticket Loan

Lease car salary sacrifice

Job summary

Reading Borough Council is seeking a proactive Choice Based Lettings Administrator to join the Housing Needs team. You will handle housing options, registers and applications, ensuring accurate records and compassionate support to residents navigating lettings options.

This part-time role focuses on delivering a fair, efficient allocations service with strong customer service across calls, emails and face-to-face interactions. Reading values inclusion and supports staff development.

Qualifications

• Experience in busy, customer-focused administrative environment.
• Strong written and verbal communication abilities.
• Ability to manage competing priorities and meet deadlines.
• Good IT skills, including databases and spreadsheets.
• Excellent attention to detail and organisational skills.
• Confidence dealing with challenging or vulnerable customers in a calm and supportive way.
• Collaborative approach, able to work with a team and external partners.

Responsibilities

• Support the delivery of an effective Choice Based Lettings and Housing Allocations service.
• Provide advice to customers on housing options, including the housing register, Home Choice, low-cost ownership and mutual exchange schemes.
• Manage enquiries via phone, email and face-to-face, maintaining excellent customer service.
• Process applications, verify information and maintain accurate case records across systems.
• Assist customers who may need additional support to access the lettings scheme.
• Liaise with internal departments and external agencies to share information.
• Support re-registrations, eligibility checks and data reporting.
• Contribute to fraud awareness and ensure compliance with policies and legislation.

Skills

Customer service

Administration

Communication skills

IT skills

Attention to detail

Teamwork

Handling difficult customers

Tools

Databases

Spreadsheets

Office systems

Job description

Reading Borough Council is seeking a proactive Choice Based Lettings Administrator to join the Housing Needs team. You will handle housing options, registers and applications, ensuring accurate records and compassionate support to residents navigating lettings options.

This part-time role focuses on delivering a fair, efficient allocations service with strong customer service across calls, emails and face-to-face interactions. Reading values inclusion and supports staff development.