Housing Grants & Admin Coordinator (Flexible Working)

Reading Borough Council; Reading; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Generous holiday entitlement

Flexible working opportunities

Modern Civic Offices facilities

Life Assurance – LGPS

On-site day nursery

Season Ticket Loan

Lease car salary sacrifice

Job summary

Reading Borough Council is seeking a motivated Business Support Officer for the Housing Adaptations & Grants Team. The role provides administrative, financial and customer service support to help residents live safely and independently in their homes.

You will handle enquiries, process applications, maintain records and support key business systems, working both independently and as part of a team within a busy environment.

Qualifications

• Strong literacy, numeracy and IT skills are required.
• Experience of working with customers, colleagues and external organisations in a professional environment.
• Experience providing administrative support within a team setting.
• Proficient with Microsoft Office applications (Word, Excel) and able to use databases.

Responsibilities

• Respond to customer enquiries by telephone, email and letter, providing information or directing enquiries as needed.
• Input customer requests and service information into databases and electronic systems accurately.
• Process applications and correspondence in line with procedures and service standards.
• Generate reports to support Freedom of Information requests, service monitoring and statistics returns.
• Manage service mailboxes and ensure enquiries are directed and actioned efficiently.
• Maintain accurate records and perform database housekeeping to ensure data quality.
• Process invoices, raise purchase orders and support financial administration within the service.
• Arrange meetings, prepare agendas and take notes/minutes as required.
• Support maintenance of service information on the Council website.
• Collaborate with colleagues and partner agencies to support efficient service delivery.

Skills

Administrative skills

Customer service

IT literacy

Microsoft Office (Word, Excel)

Data entry

Record keeping

Education

Good general education

Tools

Databases

Job description

Reading Borough Council is seeking a motivated Business Support Officer for the Housing Adaptations & Grants Team. The role provides administrative, financial and customer service support to help residents live safely and independently in their homes.

You will handle enquiries, process applications, maintain records and support key business systems, working both independently and as part of a team within a busy environment.