Housing Allocations & Lettings Administrator

Reading Borough Council; Reading, Tipton; On-site; GBP 23,000 - 26,000; Part time

Benefits offered by this job

LGPS

Life Assurance - three times your an­n

On-site day nursery (Kennet Day)

Season Ticket Loan

Lease car salary sacrifice

Job summary

Reading Borough Council is seeking a proactive Choice Based Lettings Administrator to join our Housing Needs team in Reading. You’ll handle applications, advise customers on housing options and ensure accurate records across multiple systems, delivering a fair and accessible allocations service.

This part-time, on-site role requires strong communication, attention to detail and the ability to manage competing priorities in a busy environment, with commitment to inclusive services and fraud

Qualifications

• Experience in a busy administrative or office environment.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.
• Good IT skills including databases and spreadsheets.
• Proud member of Disability Confident employer scheme.

Responsibilities

• Support the delivery of an effective Choice Based Lettings and Housing Allocations service.
• Provide advice to customers on housing options, including the housing register and schemes.
• Manage enquiries via phone, email and face-to-face, ensuring excellent customer service.
• Process applications, verify information and maintain accurate case records across multiple systems.
• Assist customers who may need additional support to access the lettings scheme, ensuring equality of access.
• Liaise with internal departments and external agencies to gather and share information.
• Support administrative processes such as re-registrations, eligibility checks and reporting data.
• Contribute to fraud awareness and compliance with policies and legislation.

Skills

Customer service

Communication

Organisation

Teamwork

Attention to detail

Tools

Databases

Spreadsheets

Job description

Reading Borough Council is seeking a proactive Choice Based Lettings Administrator to join our Housing Needs team in Reading. You’ll handle applications, advise customers on housing options and ensure accurate records across multiple systems, delivering a fair and accessible allocations service.

This part-time, on-site role requires strong communication, attention to detail and the ability to manage competing priorities in a busy environment, with commitment to inclusive services and fraud