Choice Based Lettings Administrator

Reading Borough Council; Reading, Tipton; On-site; GBP 23,000 - 26,000; Part time

Benefits offered by this job

LGPS

Life Assurance - three times your an­n

On-site day nursery (Kennet Day)

Season Ticket Loan

Lease car salary sacrifice

Job summary

Reading Borough Council is seeking a proactive Choice Based Lettings Administrator to join our Housing Needs team in Reading. You’ll handle applications, advise customers on housing options and ensure accurate records across multiple systems, delivering a fair and accessible allocations service.

This part-time, on-site role requires strong communication, attention to detail and the ability to manage competing priorities in a busy environment, with commitment to inclusive services and fraud

Qualifications

• Experience in a busy administrative or office environment.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.
• Good IT skills including databases and spreadsheets.
• Proud member of Disability Confident employer scheme.

Responsibilities

• Support the delivery of an effective Choice Based Lettings and Housing Allocations service.
• Provide advice to customers on housing options, including the housing register and schemes.
• Manage enquiries via phone, email and face-to-face, ensuring excellent customer service.
• Process applications, verify information and maintain accurate case records across multiple systems.
• Assist customers who may need additional support to access the lettings scheme, ensuring equality of access.
• Liaise with internal departments and external agencies to gather and share information.
• Support administrative processes such as re-registrations, eligibility checks and reporting data.
• Contribute to fraud awareness and compliance with policies and legislation.

Skills

Customer service

Communication

Organisation

Teamwork

Attention to detail

Tools

Databases

Spreadsheets

Job description

Choice Based Lettings Administrator

Company: Reading Borough Council

Salary: £23,256 to £25,636 a year

Hours: Part-time

Location: Reading, RG1 2LU

Working pattern: On-site

Job type: Permanent

Posting date: 28 Oct 2026

Closing date: 15 Nov 2026

Summary

We’re looking for a proactive and customer-focused administrator to join our Housing Needs team. As a Choice Based Lettings Administrator, you’ll play a key role in delivering a fair, efficient and accessible allocations service, helping residents navigate housing options during what can often be a challenging time.

This is a varied and fast-paced role where you’ll work with a wide range of customers, partners and internal teams to ensure applications are processed accurately and support is provided in a clear and compassionate way.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

What you’ll be doing:

Supporting the delivery of an effective Choice Based Lettings and Housing Allocations service

Providing advice to customers on housing options, including the housing register, Home choice, low-cost home ownership and mutual exchange schemes

Managing enquiries via phone, email and face-to-face, ensuring excellent customer service at all times

Processing applications, verifying information and maintaining accurate case records across multiple systems

Assisting customers who may need additional support to access the lettings scheme, ensuring equality of access

Liaising with internal departments and external agencies to gather and share information

Supporting administrative processes such as re-registrations, eligibility checks and maintaining statistics/reporting data

Contributing to fraud awareness and ensuring compliance with policies and legislation

Our vision:

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with everyday, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.

Values and behaviours:

Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way

Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

• Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave
• A wide range of flexible working opportunities
• Modern working environment at the Civic Offices in the heart of Reading
• Local Government Pension Scheme (LGPS)
• Life Assurance - three times your annual salary (for members of the LGPS)
• On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
• Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
• Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

About the role

You’ll be an organised and empathetic individual who thrives in a busy environment and enjoys helping people. You’ll be confident communicating with a diverse range of customers and able to handle sensitive situations professionally.

We’re looking for someone who has:

Experience working in a busy, customer-focused administrative or office environment

Strong communication skills, both written and verbal, with the ability to explain information clearly

The ability to manage competing priorities and work to deadlines in a fast-paced setting

Good IT skills, including experience of databases, spreadsheets and general office systems

Excellent attention to detail and organisational skills

Confidence dealing with challenging or vulnerable customers in a calm and supportive way

A collaborative approach, with the ability to work effectively as part of a team and with external partners

Proud member of the Disability Confident employer scheme

Essential requirements

We consider the following essential requirements for this role:

Full-time or part-time availability

Strong written and verbal communication skills

Experience in a similar role or in a customer service environment

Knowledge of relevant housing legislation and regulations

Proficiency in relevant IT systems and databases

Good attention to detail and accuracy

Knowledge of location-based services and software

Knowledge of local authorities and statutory regulations

Knowledge of GIS and mapping software

Closing Date

Sunday 15th November 2026

Interview Date

To be confirmed

Interview Process

To be confirmed