Housing Allocations Officer

Thurrock Council; Thurrock; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Flexible and hybrid working (where-app

Ongoing training and professional dev

Employee assistance programme and well

Staff discounts and local offers

Supportive and inclusive working环境

Job summary

Thurrock Council is seeking an Allocations Officer to join the Housing Allocations Team. You will assess housing applications, administer the Choice Based Lettings scheme and match applicants to available homes in line with policy.

You will provide advice to applicants and partner agencies, maintain accurate records, and help ensure fair access to social housing within the Council’s Allocations Scheme. This is a permanent, 37-hour post with hybrid working where applicable.

Qualifications

• Experience of working within a housing allocations, housing needs, homelessness, housing management or lettings service.
• Experience of interpreting policy and complex information and communicating decisions clearly to customers.
• Experience of managing a varied caseload and working to challenging deadlines.
• Knowledge of housing allocations legislation, housing register processes and Choice Based Lettings.
• Strong organisational, customer service and IT skills.

Responsibilities

• Assessing housing register and transfer applications, including verification of information and determination of housing priority.
• Administering the Choice Based Lettings scheme and preparing properties for advertisement.
• Matching applicants to available homes and processing allocations and nominations in line with Council policy.
• Providing advice and guidance to applicants, tenants and partner agencies on housing options and the allocations process.
• Investigating housing circumstances and maintaining accurate records to support decision making.

Skills

Housing allocations experience

Policy interpretation

Caseload management

Housing legislation knowledge

Organisational skills

Customer service

IT skills

Job description

Grade: D

Contract Type: Permanent

Working Hours: 37 hours per week

About the Department

The Housing Allocations Team plays a vital role in ensuring social housing is allocated fairly, transparently and in accordance with legislation and the Council's Allocations Scheme. The team manages the Housing Register, administers the Choice Based Lettings scheme, assesses housing need and works closely with internal services and housing association partners to help residents access suitable accommodation.

About the Role

As an Allocations Officer, you will be responsible for:

• Assessing housing register and transfer applications, including verification of information and determination of housing priority.
• Administering the Choice Based Lettings scheme and preparing properties for advertisement.
• Matching applicants to available homes and processing allocations and nominations in line with Council policy.
• Providing advice and guidance to applicants, tenants and partner agencies on housing options and the allocations process.
• Investigating housing circumstances and maintaining accurate records to support decision making.

This role offers the chance to make a real difference by helping residents access suitable housing and ensuring the Council's limited housing resources are allocated fairly and effectively.

What We're Looking For

• Experience of working within a housing allocations, housing needs, homelessness, housing management or lettings service.
• Experience of interpreting policy and complex information and communicating decisions clearly to customers.
• Experience of managing a varied caseload and working to challenging deadlines.
• Knowledge of housing allocations legislation, housing register processes and Choice Based Lettings.
• Strong organisational, customer service and IT skills.

Essential Qualifications: No specific qualifications required, however relevant housing qualifications or equivalent experience are welcomed.

DBS Check: Not required.

Benefits of Working with Us

• Generous annual leave entitlement
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Closing Date (Redeployment Only): 21st October 2026

Closing Date (Internal & External): 2nd November 2026

Interview Date: To Be Confirmed

Additional Information

If you have any questions about the role or interview process, please contact:

Vicky Shaw, Allocations Manager