Choice Based Lettings Administrator

Reading Borough Council; Normanton on Trent; Presencial; GBP 23.000 - 26.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Holiday entitlement

Flexible working opportunities

Modern Civic Offices environment

LGPS

Life Assurance

On-site nursery (Kennet Day nursery)

Season Ticket Loan

Lease car salary sacrifice

Descripción de la vacante

Reading Borough Council is seeking a proactive Choice Based Lettings Administrator to join the Housing Needs team. You will handle housing options, registers and applications, ensuring accurate records and compassionate support to residents navigating lettings options.

This part-time role focuses on delivering a fair, efficient allocations service with strong customer service across calls, emails and face-to-face interactions. Reading values inclusion and supports staff development.

Formación

• Experience in busy, customer-focused administrative environment.
• Strong written and verbal communication abilities.
• Ability to manage competing priorities and meet deadlines.
• Good IT skills, including databases and spreadsheets.
• Excellent attention to detail and organisational skills.
• Confidence dealing with challenging or vulnerable customers in a calm and supportive way.
• Collaborative approach, able to work with a team and external partners.

Responsabilidades

• Support the delivery of an effective Choice Based Lettings and Housing Allocations service.
• Provide advice to customers on housing options, including the housing register, Home Choice, low-cost ownership and mutual exchange schemes.
• Manage enquiries via phone, email and face-to-face, maintaining excellent customer service.
• Process applications, verify information and maintain accurate case records across systems.
• Assist customers who may need additional support to access the lettings scheme.
• Liaise with internal departments and external agencies to share information.
• Support re-registrations, eligibility checks and data reporting.
• Contribute to fraud awareness and ensure compliance with policies and legislation.

Conocimientos

Customer service

Administration

Communication skills

IT skills

Attention to detail

Teamwork

Handling difficult customers

Herramientas

Databases

Spreadsheets

Office systems

Descripción del empleo

Job details

Salary £23,256 - £25,636 per year
Contractual hours 29.6 Basis Part time
Region Permanent / Part-Time
Job category/type Administration / Clerical, Housing
Date posted 28/10/2026
Job reference DAC0905
Attachments Choice Based lettings administrator (1).pdf

Job description

We’re looking for a proactive and customer-focused administrator to join our Housing Needs team. As a Choice Based Lettings Administrator, you’ll play a key role in delivering a fair, efficient and accessible allocations service, helping residents navigate housing options during what can often be a challenging time.

This is a varied and fast-paced role where you’ll work with a wide range of customers, partners and internal teams to ensure applications are processed accurately and support is provided in a clear and compassionate way.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

What you’ll be doing:

• Supporting the delivery of an effective Choice Based Lettings and Housing Allocations service
• Providing advice to customers on housing options, including the housing register, Home choice, low-cost home ownership and mutual exchange schemes
• Managing enquiries via phone, email and face-to-face, ensuring excellent customer service at all times
• Processing applications, verifying information and maintaining accurate case records across multiple systems
• Assisting customers who may need additional support to access the lettings scheme, ensuring equality of access
• Liaising with internal departments and external agencies to gather and share information
• Supporting administrative processes such as re-registrations, eligibility checks and maintaining statistics/reporting data
• Contributing to fraud awareness and ensuring compliance with policies and legislation

About the role

You’ll be an organised and empathetic individual who thrives in a busy environment and enjoys helping people. You’ll be confident communicating with a diverse range of customers and able to handle sensitive situations professionally.

We’re looking for someone who has:

• Experience working in a busy, customer-focused administrative or office environment
• Strong communication skills, both written and verbal, with the ability to explain information clearly
• The ability to manage competing priorities and work to deadlines in a fast-paced setting
• Good IT skills, including experience of databases, spreadsheets and general office systems
• Excellent attention to detail and organisational skills
• Confidence dealing with challenging or vulnerable customers in a calm and supportive way
• A collaborative approach, with the ability to work effectively as part of a team and with external partners

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:

Work Together as one team -

work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

Drive Efficiency -

show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

Be Ambitious -

be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way

Make a Difference to Reading -

maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

• Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave
• A wide range of flexible working opportunities
• Modern working environment at the Civic Offices in the heart of Reading
• Local Government Pension Scheme (LGPS)
• Life Assurance - three times your annual salary (for members of the LGPS)
• On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
• Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
• Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

To arrange a confidential discussion on this position please contact [e-mail]
Closing Date: Sunday 15th November 2026
Interview Date: To be confirmed
Interview Process: To be confirmed