Housing Allocations Specialist - Flexible Hybrid Role

Thurrock Council; Thurrock; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Flexible and hybrid working (where-app

Ongoing training and professional dev

Employee assistance programme and well

Staff discounts and local offers

Supportive and inclusive working环境

Job summary

Thurrock Council is seeking an Allocations Officer to join the Housing Allocations Team. You will assess housing applications, administer the Choice Based Lettings scheme and match applicants to available homes in line with policy.

You will provide advice to applicants and partner agencies, maintain accurate records, and help ensure fair access to social housing within the Council’s Allocations Scheme. This is a permanent, 37-hour post with hybrid working where applicable.

Qualifications

• Experience of working within a housing allocations, housing needs, homelessness, housing management or lettings service.
• Experience of interpreting policy and complex information and communicating decisions clearly to customers.
• Experience of managing a varied caseload and working to challenging deadlines.
• Knowledge of housing allocations legislation, housing register processes and Choice Based Lettings.
• Strong organisational, customer service and IT skills.

Responsibilities

• Assessing housing register and transfer applications, including verification of information and determination of housing priority.
• Administering the Choice Based Lettings scheme and preparing properties for advertisement.
• Matching applicants to available homes and processing allocations and nominations in line with Council policy.
• Providing advice and guidance to applicants, tenants and partner agencies on housing options and the allocations process.
• Investigating housing circumstances and maintaining accurate records to support decision making.

Skills

Housing allocations experience

Policy interpretation

Caseload management

Housing legislation knowledge

Organisational skills

Customer service

IT skills

Job description

Thurrock Council is seeking an Allocations Officer to join the Housing Allocations Team. You will assess housing applications, administer the Choice Based Lettings scheme and match applicants to available homes in line with policy.

You will provide advice to applicants and partner agencies, maintain accurate records, and help ensure fair access to social housing within the Council’s Allocations Scheme. This is a permanent, 37-hour post with hybrid working where applicable.