Compassionate Funeral Services Lead

Dignity Plc; Ware; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

On-site parking

22 days annual leave + bank holidays

4% matched pension

MyStaffShop discounts and eye care/reb

24/7 Employee Assistance Programme

Training and apprenticeship pathways

Job summary

C Powell Funeral Directors, Ware is seeking a Funeral Service Specialist (Level One) to lead the branch day-to-day, support families and guide them through funeral plans with care and professionalism. You’ll oversee operations, build local relationships and participate in ceremonial duties when required.

The role offers comprehensive training, flexible hours including weekends, and opportunities to advance within Life Services Group. A full UK driving licence is desirable but not essential.

Qualifications

• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills; confident with legal paperwork.

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups, including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills, confident with legal paperwork.
• PC literate - Microsoft Office, Outlook and internal systems (training provided).
• Confident working independently with branch-level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willing to work flexibly, including weekends/on-call if needed.
• Full UK Driving Licence desirable (not essential), helpful for travelling to client homes and local branches.

Skills

Empathy

Confidence

Attention to detail

Communication

Organisation

Administrative skills

Driving licence (desirable)

Tools

Microsoft Office

Outlook

Internal systems

Job description

C Powell Funeral Directors, Ware is seeking a Funeral Service Specialist (Level One) to lead the branch day-to-day, support families and guide them through funeral plans with care and professionalism. You’ll oversee operations, build local relationships and participate in ceremonial duties when required.

The role offers comprehensive training, flexible hours including weekends, and opportunities to advance within Life Services Group. A full UK driving licence is desirable but not essential.