Compassionate Funeral Services Coordinator

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Ipswich; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

20% discount in food stores

22 days holiday

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay

Award-winning training and apprentices

Discounts across retailers

Stream financial wellbeing

Cycle To Work

Rental Deposit Scheme

SmartTech

Employee Recognition Scheme

Long Service Awards

Free remote GP service 24/7

Employee Assistance Programme

Job summary

East of England Co-operative Society Limited in Ipswich is seeking a Funeral Co-ordinator to be the heartbeat of our funeral services, guiding clients with empathy and professionalism. You will coordinate services with Funeral Directors and third parties, handle administration, and promote after-care options.

We support local projects and community involvement, with flexible shift patterns and comprehensive employee benefits.

Qualifications

• Experience in funerals is desirable but not essential; personality, empathy and people skills are valued.

Responsibilities

• Provide a professional service to clients, advising on funeral services, pre-payment plans, masonry and ancillary services.
• Liaise with the Funeral Director and third parties to ensure services match client wishes.
• Efficiently complete administration tasks including financial and statutory procedures.
• Provide information about after-care services such as bereavement support groups.
• Be responsible for overall standard, service and compliance of the branch.
• Coordinate and support chapel visits in-branch or at the Chapel of Rest.
• Engage with the local community and key stakeholders, promoting local causes and initiatives.

Skills

Communication

Empathy

Admin experience

IT literacy

Organisation

Attention to detail

Independent work

Local area knowledge

Travel flexibility

Job description

East of England Co-operative Society Limited in Ipswich is seeking a Funeral Co-ordinator to be the heartbeat of our funeral services, guiding clients with empathy and professionalism. You will coordinate services with Funeral Directors and third parties, handle administration, and promote after-care options.

We support local projects and community involvement, with flexible shift patterns and comprehensive employee benefits.