Funeral Arranger

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Ipswich; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

20% discount in food stores

22 days holiday

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay

Award-winning training and apprentices

Discounts across retailers

Stream financial wellbeing

Cycle To Work

Rental Deposit Scheme

SmartTech

Employee Recognition Scheme

Long Service Awards

Free remote GP service 24/7

Employee Assistance Programme

Job summary

East of England Co-operative Society Limited in Ipswich is seeking a Funeral Co-ordinator to be the heartbeat of our funeral services, guiding clients with empathy and professionalism. You will coordinate services with Funeral Directors and third parties, handle administration, and promote after-care options.

We support local projects and community involvement, with flexible shift patterns and comprehensive employee benefits.

Qualifications

• Experience in funerals is desirable but not essential; personality, empathy and people skills are valued.

Responsibilities

• Provide a professional service to clients, advising on funeral services, pre-payment plans, masonry and ancillary services.
• Liaise with the Funeral Director and third parties to ensure services match client wishes.
• Efficiently complete administration tasks including financial and statutory procedures.
• Provide information about after-care services such as bereavement support groups.
• Be responsible for overall standard, service and compliance of the branch.
• Coordinate and support chapel visits in-branch or at the Chapel of Rest.
• Engage with the local community and key stakeholders, promoting local causes and initiatives.

Skills

Communication

Empathy

Admin experience

IT literacy

Organisation

Attention to detail

Independent work

Local area knowledge

Travel flexibility

Job description

We have provided Funeral Services to clients and families across the East of England for over 90 years. We know that our Funeral Co-ordinators are the 'heartbeat' of this service as the main point of contact for our clients, families, and local communities. You will also need to demonstrate the same professionalism when advising on other services, such as pre-payment plans and masonry. We will fully support you in engaging with local projects and supporting important causes, helping you to establish the East of England Co-op Funeral Services and you, as an individual, in the community; our colleagues regularly tell us how rewarding this is!,

• Provide a professional service to clients, advising on funeral services, pre-payment plans, masonry and ancillary services
• When co-ordinating a funeral service, liaise with the Funeral Director, as well as third parties (e.g. Crematorium, Minister) to ensure that this is carried out in accordance with the client's wishes and instructions
• Efficiently complete all required administration tasks (including those required as part of financial and statutory procedures)
• Provide information about after-care services, such as our bereavement support groups
• To be responsible for the overall standard, service and compliance of the branch
• Co-ordinate and support chapel visits (either in-branch or at the local Chapel of Rest)
• Play an active role in the community, developing relationships with key stakeholders and engaging with local causes, projects and initiatives.
  Whilst previous experience of Funerals would be desirable, this isn't essential; we're more interested in hearing from individuals who can demonstrate that they have the personality, empathy and people skills suited to this environment. We are truly local, so whatever experience you bring to this role, you can be reassured that you will be fully supported by nearby branches and Head Office colleagues, as well as your line manager., Great communication and interpersonal skills
• Professional and empathetic approach
• Previous administration experience
• IT literacy
• Ability to organise and prioritise own workload
• Attention to detail (in work, as well as own conduct and presentation)
• Comfortable with lone-working
• Good knowledge of the branch's local area
• Flexible to travel to other locations (as required)
• Please be aware all successful candidates will be subject to Identity, Financial and DBS Checks.
  Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

Enhanced on statutory terms, subject to service criteria.