Funeral Arranger

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Claydon; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discounts across family of businesses

Death in service benefit

Pension plan

22 days holiday (plus bank holiday)

Training and apprenticeships

Cycle to work

Employee Assistance Programme

Staff discounts at food stores

Job summary

East of England Co-operative Society Limited Funeral Services is seeking a Funeral Co-ordinator to be the heartbeat of our client service, coordinating funerals, advising on pre-payment plans, and engaging with local communities. You will liaise with Funeral Directors, crematoriums, and ministers to honour clients' wishes.

We support flexible shift patterns, offer extensive training and development, and provide the benefits listed.

Qualifications

• Empathy and people skills suitable for funeral environments.
• Professional, empathetic and client-focused approach required.
• Strong administration and IT literacy for codes, records and bookings.
• Ability to liaise with funeral directors, venues and ministers.
• Willingness to travel between branches as needed.

Responsibilities

• Provide a professional service to clients, advising on funeral services, pre-payment plans, masonry and ancillary services
• When co-ordinating a funeral service, liaise with the Funeral Director and third parties to ensure client wishes are followed
• Efficiently complete all required administration tasks including financial and statutory procedures
• Provide information about after-care services and bereavement support groups
• Be responsible for overall standard, service and compliance of the branch
• Coordinate chapel visits and engage with local communities

Skills

Empathy

Communication skills

Administration

IT literacy

Organising workload

Attention to detail

Customer service

Flexible travel

Job description

We have provided Funeral Services to clients and families across the East of England for over 90 years. We know that our Funeral Co-ordinators are the 'heartbeat' of this service as the main point of contact for our clients, families, and local communities. You will also need to demonstrate the same professionalism when advising on other services, such as pre-payment plans and masonry. We will fully support you in engaging with local projects and supporting important causes, helping you to establish the East of England Co-op Funeral Services and you, as an individual, in the community; our colleagues regularly tell us how rewarding this is!,

• Provide a professional service to clients, advising on funeral services, pre-payment plans, masonry and ancillary services
• When co-ordinating a funeral service, liaise with the Funeral Director, as well as third parties (e.g. Crematorium, Minister) to ensure that this is carried out in accordance with the client's wishes and instructions
• Efficiently complete all required administration tasks (including those required as part of financial and statutory procedures)
• Provide information about after-care services, such as our bereavement support groups
• To be responsible for the overall standard, service and compliance of the branch
• Co-ordinate and support chapel visits (either in-branch or at the local Chapel of Rest)
• Play an active role in the community, developing relationships with key stakeholders and engaging with local causes, projects and initiatives.
  Whilst previous experience of Funerals would be desirable, this isn't essential; we're more interested in hearing from individuals who can demonstrate that they have the personality, empathy and people skills suited to this environment. We are truly local, so whatever experience you bring to this role, you can be reassured that you will be fully supported by nearby branches and Head Office colleagues, as well as your line manager., Great communication and interpersonal skills
• Professional and empathetic approach
• Previous administration experience
• IT literacy
• Ability to organise and prioritise own workload
• Attention to detail (in work, as well as own conduct and presentation)
• Comfortable with lone-working
• Good knowledge of the branch's local area
• Flexible to travel to other locations (as required)
• Please be aware all successful candidates will be subject to Identity, Financial and DBS Checks.
  Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

Enhanced on statutory terms, subject to service criteria.