Compassionate Funeral Services Advisor

Chelmsford Star Co-operative Society; Melton Mowbray; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Fantastic colleague discount

Retail discounts

Colleague Dividend

Colleague recognition

Personalised learning and development

Paid volunteering leave

Wellbeing support

Job summary

Chelmsford Star Co-operative Society is seeking a Funeral Advisor to support families through the funeral arrangement process with empathy and clear guidance. You’ll coordinate services, liaise with directors, and ensure accuracy and sensitivity in every detail.

In this role you’ll work across local funeral homes, build trusted relationships, and contribute to community support, while upholding high standards of care and service.

Qualifications

• Compassionate nature and ability to listen actively.
• Strong organizational and administrative skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist families with funeral arrangements with empathy and sensitivity.
• Coordinate logistics and liaise with Funeral Directors.
• Ensure accurate handling of details, costs, and documentation.
• Maintain a respectful, tidy funeral home environment and security.

Skills

Empathy

Active listening

Attention to detail

Communication

Administration

Job description

Chelmsford Star Co-operative Society is seeking a Funeral Advisor to support families through the funeral arrangement process with empathy and clear guidance. You’ll coordinate services, liaise with directors, and ensure accuracy and sensitivity in every detail.

In this role you’ll work across local funeral homes, build trusted relationships, and contribute to community support, while upholding high standards of care and service.