Compassionate Funeral Care Assistant (Part-Time)

Co-op Group; Trowbridge; On-site; GBP 9,500 - 13,000; Part time

Benefits offered by this job

Pension up to 10% contributions

23 days holidays pro rata

Staff discounts on Co-op products

Employee Assistance Programme

Job summary

Co-op Group's Funeralcare division seeks a part-time team member for our Trowbridge branch. You’ll support families, handle reception tasks, and help with funeral arrangements with care and discretion.

This role offers full training, a competitive salary, a strong pension, and staff discounts on Co-op products. You’ll join a friendly, supportive team delivering compassionate service to the community.

Qualifications

• Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally.
• The ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing.
• A keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to.
• Good IT skills, with the ability to use a range of technology devices and systems (e.g computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems.
• A passion for delivering great service and building relationships.
• High levels of empathy, discretion and care.
• The ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided)

Responsibilities

• build and maintain positive relationships with clients and the community
• support our clients both in person and over the phone, arranging family visits and answering client questions
• make sure that the funeral home -both inside and out-is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you'll be the only person in branch)
• work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing.
• make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers
• support with manual handling of coffins and assist in the care and preparation of the deceased (preparing for viewing - hair, make-up etc, moving the deceased and other general responsibilities)
• update client management applications, entering accurate and timely information to ensure records are kept up to date at all times

Skills

Communication skills

Empathy

Attention to detail

IT skills

Numerical skills

Physical ability

Teamwork

Job description

Co-op Group's Funeralcare division seeks a part-time team member for our Trowbridge branch. You’ll support families, handle reception tasks, and help with funeral arrangements with care and discretion.

This role offers full training, a competitive salary, a strong pension, and staff discounts on Co-op products. You’ll join a friendly, supportive team delivering compassionate service to the community.