Compassionate Funeral Arranger & Client Care

CO-OP; Langley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts

Holiday entitlement

Pension

Employee support

Virtual GP

Eye tests

Career development

Stream pay app

Belonging culture

Job summary

Co-op Funeralcare in the United Kingdom is hiring for roles across our funeral homes. The role involves direct contact with the deceased as part of duties, handling preparation, transportation, and personal care with professionalism and respect.

No previous funeral industry experience required; full training provided. You will build relationships with clients, manage documentation, handle basic invoicing, and work with digital systems.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to communicate clearly in writing and verbally.

Responsibilities

• Build and maintain positive relationships with clients and the community.
• Support clients in person and over the phone, arranging visits and answering questions.
• Ensure funeral home is clean, safe and welcoming, report maintenance issues.
• Use digital systems to manage client documentation, funeral arrangements and invoicing.

Skills

Customer service

Communication

Empathy

IT literacy

Cash handling

Tools

POS systems

Microsoft Office

Job description

Co-op Funeralcare in the United Kingdom is hiring for roles across our funeral homes. The role involves direct contact with the deceased as part of duties, handling preparation, transportation, and personal care with professionalism and respect.

No previous funeral industry experience required; full training provided. You will build relationships with clients, manage documentation, handle basic invoicing, and work with digital systems.