Compassionate ED Reception & Clerical Officer (24/7)

Sheffield Children’s NHS Foundation Trust; Sheffield; On-site; GBP 26,000 - 27,000; Full time

Job summary

Sheffield Children’s NHS Foundation Trust is seeking a Clerical Officer for the Emergency Department. You will join our reception and clerical team to support patients, families and clinical staff with a calm, compassionate approach during busy, critical moments.

The role covers front-desk duties, data entry in Careflow PAS, appointment scheduling and guiding patients to the right areas, while upholding strict confidentiality.

Qualifications

• GCSE Maths and English or equivalent level qualification.
• Experience in general office duties and public-facing roles.
• Experience in Emergency Department or healthcare setting is a plus.

Responsibilities

• Provide a welcoming reception service for patients, ambulance staff and visitors.
• Support resus by collecting essential patient details.
• Register patients and ensure accurate data entry in Careflow PAS.
• Direct patients to appropriate areas with excellent customer service.
• Maintain confidentiality and professionalism in challenging situations.
• Schedule follow-up appointments.

Skills

Interpersonal skills

Calm under pressure

Attention to detail

Flexibility

Education

GCSE Maths and English

ECDL

Tools

Careflow PAS

Computerised client database

Keyboard skills

Job description

Sheffield Children’s NHS Foundation Trust is seeking a Clerical Officer for the Emergency Department. You will join our reception and clerical team to support patients, families and clinical staff with a calm, compassionate approach during busy, critical moments.

The role covers front-desk duties, data entry in Careflow PAS, appointment scheduling and guiding patients to the right areas, while upholding strict confidentiality.