Clerical Officer - Emergency Department

Sheffield Children’s NHS Foundation Trust; Sheffield; On-site; GBP 26,000 - 27,000; Full time

Job summary

Sheffield Children’s NHS Foundation Trust is seeking a Clerical Officer for the Emergency Department. You will join our reception and clerical team to support patients, families and clinical staff with a calm, compassionate approach during busy, critical moments.

The role covers front-desk duties, data entry in Careflow PAS, appointment scheduling and guiding patients to the right areas, while upholding strict confidentiality.

Qualifications

• GCSE Maths and English or equivalent level qualification.
• Experience in general office duties and public-facing roles.
• Experience in Emergency Department or healthcare setting is a plus.

Responsibilities

• Provide a welcoming reception service for patients, ambulance staff and visitors.
• Support resus by collecting essential patient details.
• Register patients and ensure accurate data entry in Careflow PAS.
• Direct patients to appropriate areas with excellent customer service.
• Maintain confidentiality and professionalism in challenging situations.
• Schedule follow-up appointments.

Skills

Interpersonal skills

Calm under pressure

Attention to detail

Flexibility

Education

GCSE Maths and English

ECDL

Tools

Careflow PAS

Computerised client database

Keyboard skills

Job description

Sheffield Children’s NHS Foundation Trust

Clerical Officer - Emergency Department

The closing date is 03 November 2026

Permanent | Full-time & Part-time available | 24hr service - includes days, nights and bank holidays

Interview date: TBC

We're looking for someone to join our reception and clerical team, where you'll help ensure the smooth running of our busy Emergency Department. You'll provide a professional and compassionate service, supporting patients, families, and medical staff in critical moments. We're looking for someone with a caring attitude, quick thinking, and a desire to help.

About You:

Educated to GCSE level or have equivalent experience.

Previous experience in a public-facing role with general office responsibilities.

Enthusiastic and compassionate with the ability to stay calm and professional in challenging situations.

A team player with a desire to contribute to the care and support of others.

We'd love to hear from you if you're passionate about making a difference in the Emergency Department!

Main duties of the job

Reporting to the Deputy Divisional Manager, your responsibilities will include:

Provide a welcoming reception service for patients, ambulance staff and visitors.

Support \"resus\" situations by taking essential patient details.

Register patients and ensure accurate data entry in the Careflow PAS system.

Direct patients to appropriate areas and answer questions with excellent customer service.

Maintain strict confidentiality and uphold professionalism in challenging situations.

Schedule follow-up appointments

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

******We strongly encourage all applicants to review their right to work eligibility before submitting an application to help avoid any disappointment during the recruitment process.

*** This role has been assigned the occupation code 4131 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. Together, were building a workplace where everyone belongs.

#LI-Onsite

Person Specification

Qualifications and Training

• GCSE Maths and English
• ECDL

Experience

• Experience of general office duties
• Previous experience of dealing with the general public in a workplace setting
• Previous experience of clerical work in an Emergency Department or a healthcare environment.

Knowledge and Skills

• Previous experience of using a computerised client database
• Excellent keyboard skills
• Use of Careflow PAS

Personal Attributes

• Excellent interpersonal skills
• Ability to cope with conflicting demands and time pressures
• Persuasive and influencing skills
• Ability to remain calm and professional
• Flexible and adaptable
• Good levels of accuracy and attention to detail

Demonstrates Trust Values

• Excellence, Accountability, Compassion, Teamwork and Integrity - Together we Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children's NHS Foundation Trust

£25,760 to £27,476 a yearper annum pro rata

Contract

Permanent

Working pattern

Full-time,Part-time

Reference number

425-26-7916464

Job locations

Sheffield Children's NHS Foundation Trust