Compassionate Customer Care Advisor – Hybrid

LV= Life & Pensions; St Lawrence; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

26 days' holiday

Cycle to work scheme

Annual bonus scheme

Pension with employer matching up to 2

Discount on life products

Free parking on-site

Coffee lounge and beverages

Tea and coffee facilities with dairy/非

Job summary

LV= Life & Pensions is hiring a Customer Service Representative to join our Bournemouth-based team. The role involves handling customer interactions via phone and email, supporting claims and policy customers, and delivering compassionate service with attention to detail.

Training and ongoing support are provided in a collaborative environment. The role offers a permanent contract with a potential for progression within our development framework, and a hybrid working model following an initial

Qualifications

• Experience delivering outstanding customer service in retail, contact centre, or similar.
• Strong communication skills to engage customers clearly and compassionately.
• Ability to work well in a team and across teams.

Responsibilities

• Maintain contact with customers predominantly by phone or email.
• Support customers through claims and enquiries with care and professionalism.
• Use initiative to resolve issues and deliver solutions that delight customers.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Attention to detail

Empathy

Job description

LV= Life & Pensions is hiring a Customer Service Representative to join our Bournemouth-based team. The role involves handling customer interactions via phone and email, supporting claims and policy customers, and delivering compassionate service with attention to detail.

Training and ongoing support are provided in a collaborative environment. The role offers a permanent contract with a potential for progression within our development framework, and a hybrid working model following an initial