Compassionate Customer Support Associate - Hybrid

LV= Life & Pensions; Teffont Evias; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

26 days' holiday

Cycle to work scheme

Pension with LV= match up to 14%

Discount on LV= life products

Free onsite parking

Coffee lounge in the office

Free tea/coffee facilities

Book-swap scheme

Mental Health EAP

Job summary

LV= Life & Pensions is hiring a Customer Service Representative in Bournemouth on a hybrid basis. The role supports reconnections and existing business, providing compassionate assistance to customers during claims and policy inquiries.

The team emphasizes customer care, with training, a supportive culture, and opportunities within a well-established financial services organisation. This position includes a meaningful contact center remit and a diversified benefits package.

Qualifications

• Experience delivering outstanding customer service in any sector (retail, hospitality, care).
• Strong communication and interpersonal skills with a calm manner.
• Ability to multi-task and handle sensitive calls with care and professionalism.

Responsibilities

• Maintain contact with customers via telephone and email.
• Assist customers making claims on existing policies with empathy.
• Support colleagues in a busy contact-center environment.

Skills

Customer service

Team player

Compassionate

Excellent communicator

Multi-tasking

Problem solving

Attention to detail

Empathy

Job description

LV= Life & Pensions is hiring a Customer Service Representative in Bournemouth on a hybrid basis. The role supports reconnections and existing business, providing compassionate assistance to customers during claims and policy inquiries.

The team emphasizes customer care, with training, a supportive culture, and opportunities within a well-established financial services organisation. This position includes a meaningful contact center remit and a diversified benefits package.