Compassionate Customer Service Advisor Hybrid Role

LV= Life & Pensions; Melbury Abbas; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

26 days holiday

Annual bonus

Pension matching up to 14%

Cycle to work

Discount on life products

Free on-site parking

Coffee lounge

Tea and coffee facilities

Book-swap scheme

Mental health support

Job summary

LV= Life & Pensions is hiring a Customer Service Representative in a role that offers hybrid working arrangements with office presence in Bournemouth. The role involves maintaining contact with customers via phone or email, supporting claims on existing policies with care and empathy, and delivering an outstanding customer experience through effective communication and teamwork.

The team focuses on helping customers during challenging times, with training provided to ensure proficiency in our

Qualifications

• Experience of providing outstanding customer service in retail, hospitality, or healthcare.
• Be a team player who enjoys working with others.
• Be compassionate and caring.
• Excellent communication skills and ability to make customers feel valued.
• Strong multitasking abilities.
• Use initiative to solve problems and create solutions for customers.
• Good with words and numbers and attention to detail.
• Supportive, respectful and courteous to colleagues.

Responsibilities

• Maintain contact with customers predominantly via telephone or email.
• Handle calls from customers making claims on existing policies with care and empathy.
• Follow processes and use systems learned during training.
• Contribute to a positive, supportive team environment.
• Deliver excellent service and strive to meet customer needs.

Skills

Customer service

Team player

Compassionate

Great communication

Multi-tasking

Problem solving

Attention to detail

Respectful

Job description

LV= Life & Pensions is hiring a Customer Service Representative in a role that offers hybrid working arrangements with office presence in Bournemouth. The role involves maintaining contact with customers via phone or email, supporting claims on existing policies with care and empathy, and delivering an outstanding customer experience through effective communication and teamwork.

The team focuses on helping customers during challenging times, with training provided to ensure proficiency in our