Compassionate Customer Care Specialist (Hybrid)

LV= Life & Pensions; Test Valley; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

26 days holiday

Annual bonus

Cycle to work

Pension match 14%

Staff discount

Free parking on-site

Coffee lounge

Tea and coffee facilities

Book-swap scheme

Mental Health support

Job summary

LV= Life and Pensions is hiring a Customer Service Representative for our Reconnections team in Bournemouth on a permanent basis (hybrid, office-based after training). You will support customers mainly by phone or email, including policy queries and claim-related compassion.

We value empathy, clear communication and teamwork. The rewards include 26 days holiday, a generous pension match, staff discounts, and a welcoming, inclusive culture.

Qualifications

• Experience delivering outstanding customer service in retail, hospitality or healthcare.
• Strong teamwork and collaboration skills.
• Empathetic and caring attitude with customers in challenging situations.
• Excellent verbal and written communication to make customers feel valued.
• Ability to multitask and manage several inquiries simultaneously.
• Proactive in solving problems and creating helpful solutions for customers.
• Strong attention to detail in both words and numbers.
• Respectful, courteous and supportive to colleagues and customers.

Responsibilities

• Maintain contact with customers via telephone or email.
• Respond to policy and claim inquiries with empathy and clarity.
• Demonstrate teamwork and assist colleagues as needed.
• Communicate clearly to ensure customers feel valued and informed.
• Handle multiple tasks efficiently while delivering high service standards.
• Use initiative to resolve issues and improve customer experience.
• Pay attention to detail in all customer interactions.
• Be courteous and respectful to all colleagues and customers.

Skills

Customer service

Teamwork

Empathy

Communication

Multitasking

Problem solving

Numeracy

Respectful

Job description

LV= Life and Pensions is hiring a Customer Service Representative for our Reconnections team in Bournemouth on a permanent basis (hybrid, office-based after training). You will support customers mainly by phone or email, including policy queries and claim-related compassion.

We value empathy, clear communication and teamwork. The rewards include 26 days holiday, a generous pension match, staff discounts, and a welcoming, inclusive culture.