Compassionate Customer Care Rep - Hybrid

LV= Life & Pensions; Chaldon Herring; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

26 days holiday

Cycle to work

Pension match

Discount on products

Free parking

Coffee lounge

Tea & coffee

Book swap

Mental health helpline

Job summary

LV= Life and Pensions in Bournemouth is hiring a Customer Service Representative to support customers with claims on existing policies. The role is a permanent position with an initial training period and a hybrid working model.

You will join a proactive team, receive mentoring, and help customers at challenging times with compassion. The package includes a competitive salary, benefits, and opportunities for progression.

Qualifications

• Experience delivering outstanding customer service in retail, hospitality, or healthcare.
• Able to work well in a team and show empathy.
• Excellent communication and problem-solving abilities.
• Attention to detail and the ability to manage multiple tasks.

Responsibilities

• Provide outstanding customer service to customers, including claims on existing policies.
• Be a team player who collaborates with colleagues.
• Be compassionate and caring in all customer interactions.
• Communicate clearly to make customers feel special and understood.
• Multitask effectively across calls and emails.
• Use initiative to solve problems and delight customers.
• Be good with words and numbers, with strong attention to detail.
• Be supportive, respectful, and courteous to new colleagues.

Skills

Customer service

Team player

Compassionate

Communication

Multi-tasking

Problem solving

Attention to detail

Respectful

Job description

LV= Life and Pensions in Bournemouth is hiring a Customer Service Representative to support customers with claims on existing policies. The role is a permanent position with an initial training period and a hybrid working model.

You will join a proactive team, receive mentoring, and help customers at challenging times with compassion. The package includes a competitive salary, benefits, and opportunities for progression.