Compassionate CSR — Hybrid, Growth Path

LV= Life & Pensions

Winterbourne Earls

Hybrid

GBP 20,000 - 26,000

Full time

6 days ago

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Benefits offered by this job

26 days holiday

Annual bonus

Cycle to work

Pension matching

Discount on life products

Free parking

Coffee lounge

Tea/coffee facilities

Book-swap

Employee EAP

Job summary

LV= Life & Pensions is hiring a Customer Service Representative to join the Reconnections team (permanent) or the Protection Existing Business team (9-month FTC) in Bournemouth. The role focuses on maintaining customer contact by phone or email, supporting claim-related interactions, and delivering compassionate service.

You'll join a supportive, training-led environment with hybrid working and opportunities to progress within our career framework.

Qualifications

Experience of providing outstanding customer service in a professional setting.
Team-oriented with ability to collaborate across teams.
Compassionate and caring approach when dealing with customers.
Strong communication skills and ability to make customers feel valued.
Excellent multi-tasking and organizational abilities.
Use initiative to solve problems and create solutions that delight customers.
Strong written and verbal communication with attention to detail.
Respectful and courteous in interactions with colleagues and customers.

Responsibilities

Maintain contact with customers predominantly via telephone or email.
Handle calls from customers making claims on existing policies with empathy.
Work as part of a busy Customer Response Team.
Provide care and support during challenging times to customers and their families.
Follow systems and processes, and engage in ongoing training.