Compassionate Crematorium Care Specialist

Durham County Council; North East; On-site; GBP 12,000 - 18,000; Part time

Job summary

Durham County Council is seeking a part-time Crematorium Attendant to join the Bereavement Services team. This role combines customer care, crematorium operations, grounds maintenance, and memorial administration to ensure families, funeral directors, clergy and visitors receive a dignified and respectful service.

You will work as part of a supportive team, handling smooth ceremony delivery, equipment maintenance, identification checks and records.

Qualifications

• GCSEs (Grades A*-C / 9-4) or equivalent.
• Experience working with members of the public and delivering excellent customer service.
• Experience working as part of a team and carrying out manual handling duties.
• Full driving licence and access to a car
• Strong communication and interpersonal skills.
• The ability to work sensitively with bereaved families.
• Good IT skills, including data entry and spreadsheet use.
• A flexible approach to working hours.
• An ICCM or FBCA Crematorium Technician Certificate is desirable, although training may be provided for the right candidate.

Responsibilities

• Support funeral and cremation services with professionalism and sensitivity.
• Welcoming and assisting mourners, clergy and funeral directors.
• Operating and maintaining cremation equipment in line with legislation and industry best practice.
• Carrying out identification, documentation and safety checks.
• Processing, storing and scattering cremated remains in accordance with regulations and family wishes.
• Maintaining chapels, public areas, cremator rooms and surrounding grounds to a high standard.
• Undertaking horticultural and grounds maintenance duties.
• Managing memorial records, leases and plaques.
• Completing associated administrative and financial record-keeping.
• Participating in weekend and out-of-hours rotas, with overtime paid where applicable.

Skills

Customer service

Teamwork

Communication skills

Interpersonal skills

IT skills

Flexible working hours

Education

GCSEs A*-C / 9-4 or equivalent

Tools

Driving licence

Job description

Durham County Council is seeking a part-time Crematorium Attendant to join the Bereavement Services team. This role combines customer care, crematorium operations, grounds maintenance, and memorial administration to ensure families, funeral directors, clergy and visitors receive a dignified and respectful service.

You will work as part of a supportive team, handling smooth ceremony delivery, equipment maintenance, identification checks and records.