Bereavement Services Coordinator - Part-Time

Durham County Council; North East; Hybrid; GBP 11,000 - 15,000; Part time

Benefits offered by this job

Hybrid working

27 days annual leave

Job summary

Durham County Council is seeking a compassionate Bereavement Officer to support the Bereavement Services team in delivering cemetery, crematorium and bereavement services across County Durham with dignity and care.

The role involves coordinating the day-to-day operations, supervising on-site ceremonies, and ensuring compliance with health and safety requirements while building strong relationships with funeral directors, clergy, and families.

Qualifications

• GCSEs A*-C/9-4 or equivalent.
• Experience of working directly with customers and service users.
• Experience of working effectively with partners and external stakeholders.
• Full driving licence and access to a car.
• Experience of implementing service improvements and supporting change.
• Excellent communication and interpersonal skills.
• Ability to work sensitively and professionally in a bereavement environment.
• Knowledge of health and safety requirements relevant to the service.
• Good ICT skills, including experience of Microsoft Office applications.

Responsibilities

• Supporting the delivery and day-to-day operation of cemetery and crematorium services.
• Supervising funerals, family visits and memorial works on site.
• Assisting with the coordination and administration of public funerals.
• Undertaking inspections of cemeteries, burial grounds and closed churchyards to ensure compliance with health and safety requirements.
• Supporting service improvement initiatives, policy development and operational projects.
• Maintaining statutory records and ensuring accurate service documentation.
• Building and maintaining positive relationships with a wide range of stakeholders and partner organisations.
• Assisting with performance monitoring, budget management and identifying opportunities to improve services and deliver value for money.

Skills

Customer service

Communication

Interpersonal skills

Driving licence

Education

GCSE A*-C/9-4

Tools

MS Office

Job description

Durham County Council is seeking a compassionate Bereavement Officer to support the Bereavement Services team in delivering cemetery, crematorium and bereavement services across County Durham with dignity and care.

The role involves coordinating the day-to-day operations, supervising on-site ceremonies, and ensuring compliance with health and safety requirements while building strong relationships with funeral directors, clergy, and families.