Bereavement Services Coordinator - Hybrid Work

Durham County Council; Spennymoor; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Hybrid working (home & office)

Local Government Pension Scheme

27 days annual leave (rising to 32)

Job summary

Durham County Council is seeking a Bereavement Officer to join the Bereavement Services team in County Durham. You will support the Bereavement Coordinator to deliver dignified cemetery, crematorium and bereavement services for communities.

You will work with funeral directors, clergy and families, ensuring services are delivered professionally, safely and with excellent customer care. The role involves coordination, inspections, and service improvements within a local government setting.

Qualifications

• Experience of working directly with customers and service users.
• Experience of working effectively with partners and external stakeholders.
• Full driving licence and access to a car.
• Experience of implementing service improvements and supporting change.
• Excellent communication and interpersonal skills.
• Ability to work sensitively and professionally in a bereavement environment.
• Knowledge of health and safety requirements relevant to the service.
• Proficiency with Microsoft Office applications.

Responsibilities

• Coordinate and deliver bereavement services across cemetery, crematorium and bereavement operations.
• Supervise funerals, family visits and memorial works on site.
• Coordinate and administer public funerals.
• Inspect cemeteries and burial grounds to ensure health and safety compliance.
• Support service improvement initiatives and operational projects.
• Maintain statutory records and service documentation.
• Engage with stakeholders and partner organisations to improve services and value for money.
• Contribute to performance monitoring and budget management.

Skills

Customer service experience

Partnerships & stakeholder work

Driving licence

Service improvements

Communication skills

Bereavement environment sensitivity

Health & safety knowledge

Education

GCSEs (A*-C/9-4 or equivalent)

Tools

Microsoft Office

Job description

Durham County Council is seeking a Bereavement Officer to join the Bereavement Services team in County Durham. You will support the Bereavement Coordinator to deliver dignified cemetery, crematorium and bereavement services for communities.

You will work with funeral directors, clergy and families, ensuring services are delivered professionally, safely and with excellent customer care. The role involves coordination, inspections, and service improvements within a local government setting.