Crematorium & Bereavement Services Leader

Durham County Council; North East; Hybride; GBP 55 000 - 75 000; Plein temps

Résumé du poste

Durham County Council seeks an exceptional leader to manage the day-to-day operations of Durham Crematorium and head a dedicated team delivering bereavement services. The role emphasizes compassionate, professional service, commercial awareness, and opportunities to improve and income generate while ensuring compliance with health and safety and legislation.

The post focuses on people management, customer service excellence, and building strong relationships with funeral directors, faith groups,

Qualifications

• Strong people management and leadership skills.
• Commitment to excellent customer service.
• Experience managing operational teams and services.
• Commercial awareness and sound financial understanding.
• Ability to communicate effectively with a wide range of customers and stakeholders.
• Resilience and empathy in sensitive situations.
• Drive to improve services and deliver positive outcomes.

Responsabilités

• Lead and support a team delivering crematorium and bereavement services.
• Ensure services are delivered with compassion, dignity and professionalism.
• Manage operational performance, budgets and resources.
• Develop positive working relationships with funeral directors, faith groups, partners and customers.
• Identify opportunities for service improvement, innovation and income generation.
• Ensure compliance with legislation, policies and health and safety requirements.
• Contribute to the future development of Durham's bereavement services.

Connaissances

People management

Leadership

Customer service

Commercial awareness

Financial understanding

Communication skills

Empathy

Formation

GCSE grades

Bereavement sector qualification plan

Description du poste

Durham County Council seeks an exceptional leader to manage the day-to-day operations of Durham Crematorium and head a dedicated team delivering bereavement services. The role emphasizes compassionate, professional service, commercial awareness, and opportunities to improve and income generate while ensuring compliance with health and safety and legislation.

The post focuses on people management, customer service excellence, and building strong relationships with funeral directors, faith groups,