Crematorium & Bereavement Services Leader

Durham County Council

Spennymoor

Hybrid

GBP 45,000 - 60,000

Full time

7 days ago

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Benefits offered by this job

Hybrid working

Local Government Pension Scheme

27 days annual leave rising to 32

Job summary

Durham County Council is seeking an exceptional leader to manage the day-to-day operations of Durham Crematorium and lead a dedicated team delivering high-quality bereavement services. This role requires strong people management, customer service focus, and commercial awareness, with a drive to improve services and maximise income while ensuring compliance with legislation and health and safety.

The successful candidate will develop relationships with funeral directors, faith groups, partners

Qualifications

Strong leadership and people management能力 with a track record of delivering high-quality bereavement services.
Experience in managing operational teams and services within a public sector or similar environment is desirable.
Commitment to customer service excellence and continuous service improvement.

Responsibilities

Lead and support a team delivering crematorium and bereavement services.
Manage operational performance, budgets and resources.
Develop relationships with funeral directors, faith groups, partners and customers.
Identify opportunities for service improvement, innovation and income generation.
Ensure compliance with legislation, policies and health and safety requirements.
Contribute to future development of Durham's bereavement services.