Community Services Supervisor – 2 Posts

Glasgow Life; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A community-focused charity in Glasgow is hiring Community Services Supervisors to manage community libraries and engage with the public. This role requires operational management experience and excellent communication skills. You'll work flexible hours, including evenings and weekends, making a positive impact in diverse communities. Join us and help shape a thriving Glasgow life!

Benefits

Employee Assistance Program

Pension scheme

Staff discounts

Flexible work policies

Development support

Qualifications

• Experience of operational management of community spaces is essential.
• Excellent communication and interpersonal skills are required.
• Must have the ability to work flexible hours including evenings and weekends.

Responsibilities

• Manage operational activities of community libraries.
• Support community engagement and cultural experiences.
• Work collaboratively within the Libraries & Communities team.

Skills

Operational management experience

Good ICT skills

Excellent interpersonal and communication skills

Good literacy and numeracy skills

Excellent customer service skills

Previous supervisory experience

Flexible hours including weekends

Job description

Location: Various

Ref: GLA14624

We believe everyone deserves a great Glasgow life and that starts with the people who work here.

Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for Community Services Supervisors to join our Community Library Operations team.

Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.

What you need to know

Full Time (35 Hours per week on a 2-week rota) A mix of daytime and early evening shifts across Monday–Friday, with one Saturday every other week:

Week 1: Mon, Wed, Fri: 9.30am – 5pm, Tues, Thurs: 12.30pm – 8pm.

Week 2: Mon, Fri, Sat: 9.30am – 5pm, Tues, Thurs: 12.30pm – 8pm.

Part Time (35 Hours across a 2-week rota) A balanced pattern across weekdays and alternate Saturdays:

Week 1: Mon, Sat: 9.30 am – 5.00pm

Week 2: Mon, Wed: 9.30am- 5.00pm, Tues: 12.30 pm – 8.00pm

Contract type: Permanent

Pay details: The listed salary is for a full-time role. If you’re applying for a part-time, we will calculate your pay on a pro‑rata basis. The hourly rate is £16.98 per hour.

Location: City-wide, with your main base discussed at interview.

What you’ll do

As a Community Services Supervisor you’ll be a part of an established team, reporting to the Libraries & Communities Officer. You’ll play an essential role in the operational management of community libraries operated by Glasgow Life. Your work will make a visible and lasting difference. This could be:

• Supporting our communities
• Helping people get active
• Creating cultural experiences
• Or working behind the scenes to make it all happen

Who you are

We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!

• Experience of operational management of premises
• Good ICT skills
• Excellent interpersonal and communication skills
• Good literacy and numeracy skills
• Excellent customer service skills
• Previous supervisory experience
• Ability to work on a flexible pattern of hours including weekend and evenings
• Be able to work in locations within a hub and across the City.

Download the Person Specification in the Job Attachments section on MyJobScotland.

Use this to shape your application and show how your experience aligns with the job.

When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.

What we offer

At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.

Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.

Pension

Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.

Discounts

As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store.

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.

Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts.

What’s next

To get started, complete our short application form. In this, you’ll fill out:

• Work history
• Qualifications/training
• Key questions like "Why are you a good fit for this role?"

Use the Person Specification in the Job Attachments section to guide your answers.

Important Dates

The closing date for this job is 11.59pm on 28 December. Interviews are provisionally scheduled for week commencing 12 January 2026.

Who We Are

Our Libraries and Communities service is at the heart of life in Glasgow, providing welcoming spaces where everyone can learn, connect, and get support. Our Libraries are free, open to all, and offer places to read, relax, learn, and access digital resources. They help bridge the digital divide and provide practical support for people of all ages and backgrounds. Complementing this, our Communities teams provide safe, local spaces for learning, wellbeing, and connection. From drop-in sessions to lifelong learning programmes, they support every community across the city. Together, our Libraries and Communities services create inclusive places that enrich lives across Glasgow.

Diversity and Fair Work at Glasgow Life

We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.

We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds.

We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff.

We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

We’re excited to hear from you. Let’s shape a great Glasgow life — together.

Closing date is 11.59pm on Sunday 28th December 2025

Information is available in alternative formats, on request.