Community Services Manager — Lead Impactful Local Support

Serve Talent; Norwich; On-site; GBP 30,000 - 37,000; Full time

Job summary

Future Projects in Norwich is seeking a Community Services Manager to lead day‑to‑day delivery of community support services, including The Baseline Centre, Pathways homelessness support, financial resilience and welfare advice, and youth crime prevention.

You will line manage senior staff and project leads, act as a Designated Safeguarding Lead (DSL), and ensure services meet targets, budgets and funding requirements.

Qualifications

• Experience managing community support, advice or related services for people facing disadvantage.
• Proven line management and leadership skills, including supervision and staff wellbeing.
• Able to oversee multiple services and projects and manage competing priorities.
• Good knowledge of safeguarding adults and children, and willing to take on DSL responsibilities.
• Experience managing funded services, including targets, reporting and budgets.
• Experience contributing to funding applications, tenders or service development.
• Desirable: experience as a DSL or Deputy DSL across welfare benefits, housing, mental health or youth services.

Responsibilities

• Lead the day-to-day running of community services, overseeing referrals, caseloads and capacity.
• Line manage, supervise and develop senior staff and project leads, building a positive, supportive team culture.
• Act as a DSL and oversee health and safety, risk and the quality of frontline practice.
• Ensure projects meet targets, budgets and funding requirements and contribute to funder reporting.
• Build partnerships with local authorities, health services, voluntary organisations and funders.
• Identify funding opportunities and contribute to bids, tenders and service development.

Skills

Line management

Safeguarding

Budget management

Funding applications

Job description

Future Projects in Norwich is seeking a Community Services Manager to lead day‑to‑day delivery of community support services, including The Baseline Centre, Pathways homelessness support, financial resilience and welfare advice, and youth crime prevention.

You will line manage senior staff and project leads, act as a Designated Safeguarding Lead (DSL), and ensure services meet targets, budgets and funding requirements.