Community Services Manager

Serve Talent; Norwich; On-site; GBP 30,000 - 37,000; Full time

Job summary

Future Projects in Norwich is seeking a Community Services Manager to lead day‑to‑day delivery of community support services, including The Baseline Centre, Pathways homelessness support, financial resilience and welfare advice, and youth crime prevention.

You will line manage senior staff and project leads, act as a Designated Safeguarding Lead (DSL), and ensure services meet targets, budgets and funding requirements.

Qualifications

• Experience managing community support, advice or related services for people facing disadvantage.
• Proven line management and leadership skills, including supervision and staff wellbeing.
• Able to oversee multiple services and projects and manage competing priorities.
• Good knowledge of safeguarding adults and children, and willing to take on DSL responsibilities.
• Experience managing funded services, including targets, reporting and budgets.
• Experience contributing to funding applications, tenders or service development.
• Desirable: experience as a DSL or Deputy DSL across welfare benefits, housing, mental health or youth services.

Responsibilities

• Lead the day-to-day running of community services, overseeing referrals, caseloads and capacity.
• Line manage, supervise and develop senior staff and project leads, building a positive, supportive team culture.
• Act as a DSL and oversee health and safety, risk and the quality of frontline practice.
• Ensure projects meet targets, budgets and funding requirements and contribute to funder reporting.
• Build partnerships with local authorities, health services, voluntary organisations and funders.
• Identify funding opportunities and contribute to bids, tenders and service development.

Skills

Line management

Safeguarding

Budget management

Funding applications

Job description

Community Services Manager | Future Projects

Location: Norwich (The Baseline Centre), with occasional travel across Norfolk
Hours: Full time, 37 hours per week (subject to Four Day Week scheme following 6 months in post
Contract: Permanent
Salary: £33,500 pa
Leave: 25 days per annum plus Bank Holidays
Application Deadline: Monday 7th December 2026
Interviews: Week commencing Monday 14th December 2026
Reports to: Head of Community Services

About the Role

Future Projects is a Norwich charity, founded in 2000, helping people in difficult situations build the skills, confidence and resilience to take control and transform their lives. We provide practical support across food and essentials, advice and guidance, health and wellbeing, employment, education and community connection.

As Community Services Manager, you will lead the day-to-day delivery of our community support services, including The Baseline Centre, Pathways homelessness support, financial resilience and welfare advice, and youth crime prevention. You will line manage senior staff and project leads, and act as a Designated Safeguarding Lead (DSL).

Key Responsibilities

• Lead the day-to-day running of community services, overseeing referrals, caseloads and capacity.
• Line manage, supervise and develop senior staff and project leads, building a positive, supportive team culture.
• Act as a DSL and oversee health and safety, risk and the quality of frontline practice.
• Make sure projects meet their targets, budgets and funding requirements, and contribute to funder reporting.
• Build strong partnerships with local authorities, health services, voluntary organisations and funders.
• Identify funding opportunities and contribute to bids, tenders and the development of new services.

About You

• Experience managing community support, advice, guidance or related services for people facing disadvantage.
• Proven line management and leadership skills, including supervision, performance and staff wellbeing.
• Able to oversee multiple services and projects and manage competing priorities.
• Good knowledge of safeguarding adults and children, and willing to take on DSL responsibilities and training.
• Experience managing funded services, including targets, reporting and budgets.
• Experience contributing to funding applications, tenders or service development.
• Desirable: experience as a DSL or Deputy DSL, and across areas such as welfare benefits, housing, mental health or youth services.

Additional Information

• Some flexibility needed around service delivery and funding deadlines, including occasional evening or weekend work.
• Induction and training provided, including Health and Safety, Safeguarding and DSL training.
• Appointment subject to pre-employment checks, including right to work, two references and an appropriate DBS check.

Future Projects is an equal opportunities, Living Wage and Disability Confident employer.