Team Lead, Health & Work Coaching (Localities)

Serve Talent; Norwich; Hybrid; GBP 33,000 - 42,000; Full time

Job summary

Future Projects in Norwich and across Norfolk leads the WorkWell Norfolk service. We are seeking a Team Lead to supervise Health and Work Coaches, manage a small caseload, and ensure a safe, high‑quality, non‑clinical delivery across multiple localities in Norfolk.

You will support referrals, oversee workload, and develop local partnerships with GP practices, community organisations, and Jobcentre Plus while upholding safeguarding and confidentiality standards.

Qualifications

• Experience supporting people one-to-one in a coaching, advice or support role.
• Experience leading or supervising staff, and managing caseloads, priorities and risk.
• Organised, fair and calm under pressure, with sound judgement.
• Confident using data to understand performance and write clear reports.
• Working knowledge of safeguarding, confidentiality and inclusive practice.
• No formal qualification required, but you will need to show the experience to lead the role.

Responsibilities

• Lead, support and supervise Health and Work Coaches, promoting consistent, person-centred practice.
• Oversee referral allocation, caseloads and capacity across the team.
• Maintain a smaller caseload of around 8-12 participants (full time).
• Monitor case quality and outcomes, and use WorkWell data to prepare accurate locality reports.
• Act as first point of support for safeguarding and participant risk, escalating through agreed pathways.
• Build local relationships with GP practices, social prescribing, VCFSE organisations, Jobcentre Plus and employers.

Skills

Coaching / mentoring

Leadership

Data literacy / reporting

Time management

Safeguarding knowledge

Job description

Future Projects in Norwich and across Norfolk leads the WorkWell Norfolk service. We are seeking a Team Lead to supervise Health and Work Coaches, manage a small caseload, and ensure a safe, high‑quality, non‑clinical delivery across multiple localities in Norfolk.

You will support referrals, oversee workload, and develop local partnerships with GP practices, community organisations, and Jobcentre Plus while upholding safeguarding and confidentiality standards.