Housing Pathways Lead — Hybrid & Community Impact

North Norfolk District Council; Cromer; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Employee assistance program

Discounts portal

Salary sacrifice schemes

Hybrid working

Job summary

North Norfolk seeks an experienced Housing Pathways Team Leader to oversee homelessness accommodation pathways, temporary accommodation services and housing register functions. You will lead a team, drive performance and collaborate with landlords, providers and internal teams to deliver high-quality, compliant housing services.

The role focuses on improving outcomes for residents, managing resources efficiently, and delivering service improvements during challenging times.

Qualifications

• Experience of leading and managing housing or homelessness services.
• Strong knowledge of homelessness legislation and statutory duties.
• Experience of managing performance, budgets and service improvement.
• Excellent partnership-working and stakeholder management skills.
• Ability to make sound decisions in a demanding and changing environment.
• Strong communication, organisational and leadership skills.
• Commitment to delivering high-quality services and positive outcomes for residents.

Responsibilities

• Lead and manage the Housing Pathways Team, overseeing homelessness accommodation pathways, temporary accommodation services and housing register functions.
• Drive service performance, continuous improvement and efficient use of resources.
• Develop and strengthen accommodation pathways with landlords and housing providers to secure settled housing.
• Ensure services are delivered effectively, compliantly and with compassion.

Skills

Leadership

Housing policies

Stakeholder management

Performance management

Budget management

Strategic thinking

Communication

Team development

Job description

North Norfolk seeks an experienced Housing Pathways Team Leader to oversee homelessness accommodation pathways, temporary accommodation services and housing register functions. You will lead a team, drive performance and collaborate with landlords, providers and internal teams to deliver high-quality, compliant housing services.

The role focuses on improving outcomes for residents, managing resources efficiently, and delivering service improvements during challenging times.