Community Services Manager - Lead Frontline Impact

Future Projects; Norwich; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

25 days annual leave

Bank Holidays

Job summary

Future Projects is a Norwich charity delivering community support services across the Baseline Centre, Pathways homelessness support, financial resilience and welfare advice. The Community Services Manager leads day-to-day delivery, line manages senior staff and acts as a Designated Safeguarding Lead.

You will oversee multiple services, ensure service targets and budgets are met, and build partnerships with authorities, health services and funders. Induction and DBS checks apply.

Qualifications

• Experience managing community support, advice, guidance or related services for people facing disadvantage.
• Proven line management and leadership skills, including supervision, performance and staff wellbeing.
• Able to oversee multiple services and projects and manage competing priorities.
• Good knowledge of safeguarding adults and children, and willing to take on DSL responsibilities and training.
• Experience managing funded services, including targets, reporting and budgets.
• Experience contributing to funding applications, tenders or service development.
• Desirable: experience as a DSL or Deputy DSL, and across welfare benefits, housing, mental health or youth services.

Responsibilities

• Lead the day-to-day running of community services, overseeing referrals, caseloads and capacity.
• Line manage, supervise and develop senior staff and project leads, building a positive, supportive team culture.
• Act as a DSL and oversee health and safety, risk and the quality of frontline practice.
• Make sure projects meet their targets, budgets and funding requirements, and contribute to funder reporting.
• Build strong partnerships with local authorities, health services, voluntary organisations and funders.
• Identify funding opportunities and contribute to bids, tenders and the development of new services.

Skills

Community services management

Line management & leadership

Multi-service oversight

Safeguarding (DSL)

Funded services management

Funding applications & bids

DSL/Deputy DSL experience (desirable)

Job description

Future Projects is a Norwich charity delivering community support services across the Baseline Centre, Pathways homelessness support, financial resilience and welfare advice. The Community Services Manager leads day-to-day delivery, line manages senior staff and acts as a Designated Safeguarding Lead.

You will oversee multiple services, ensure service targets and budgets are met, and build partnerships with authorities, health services and funders. Induction and DBS checks apply.