Community Safety Officer

Housing Quality Network; Weston-super-Mare; On-site; GBP 32,000 - 48,000; Full time

Job summary

Housing Quality Network (HQN) in Weston-super-Mare is seeking a Community Safety Officer to help create safe, sustainable communities where customers are proud to live.

You will manage ASB cases from initial assessment to resolution, work with affected residents and those responsible to achieve positive outcomes, and contribute to learning and development within the Housing team. Strong communication and empathy are essential, with a driving licence required for site travel.

Qualifications

• Experience in ASB, social housing, tenancy management or other customer-focused roles.
• Strong communication, problem-solving and negotiation skills; ability to build relations and manage challenging situations.
• Ability to provide excellent customer service with empathy and customer-focused approach.
• Enhanced DBS check (subject to satisfactory).
• Full driving licence and access to a vehicle or alternative transport to meet role requirements.

Responsibilities

• Manage anti-social behaviour (ASB) cases from initial assessment through to resolution.
• Carry out investigations, gather evidence, prepare witness statements, and support legal action where required.
• Work with those affected by ASB and those responsible to achieve positive outcomes.
• Represent Alliance Homes in partnership meetings and County Court proceedings where appropriate.
• Collaborate with the Housing team to deliver excellent services and support learning and development opportunities.

Skills

Communication skills

Problem-solving

Negotiation

Customer service

Empathy

Job description

Overview

We’re looking for a Community Safety Officer to help create safe, sustainable communities where customers are proud to live.

Responsibilities

• Manage anti-social behaviour (ASB) cases from initial assessment through to resolution, carrying out investigations, gathering evidence, preparing witness statements, and supporting legal action where required.
• Work closely with those affected by ASB and those responsible to achieve positive and lasting outcomes.
• Represent Alliance Homes in partnership meetings and, where appropriate, County Court proceedings.
• Collaborate with the Housing team to deliver excellent services and support learning and development opportunities.

Requirements

• Experience in ASB, social housing, tenancy management, community safety, or other customer-focused roles with transferable skills.
• Strong communication, problem-solving, and negotiation skills; ability to build positive relationships, manage challenging situations, and provide excellent customer service.
• Ability to work proactively with empathy and put customers at the heart of what you do.
• Enhanced DBS check (subject to satisfactory).
• Full driving licence and access to a vehicle or alternative means of transport to meet role requirements.