Community Manager

Greystar Management Services; Epsom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global real estate firm in Epsom is seeking a leader for their business unit, responsible for operations, team management, and financial goals. The ideal candidate has experience in driving revenue and service excellence, strong communication skills, and a good understanding of health and safety regulations. This is a full-time role offering a vibrant work environment and opportunities for community engagement.

Qualifications

• Experience driving revenue and occupancy in a multi-site operation.
• Excellent verbal and written communication skills.
• Self-aware and culturally adaptable.

Responsibilities

• Manage operations and team resources to meet financial goals.
• Lead marketing strategies to achieve occupancy targets.
• Ensure compliance with company policies and safety regulations.

Skills

Team leadership

Communication

Organisation skills

Customer service

Education

Good level of general education

Recognised training in Health and Safety (IOSH or NEBOSH)

Tools

Microsoft Office packages

Property management software

Job description

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing over units/beds globally. Across its platforms Greystar has nearly $79 billion of assets under management including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members daily activities and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant safe and welcoming community our residents enjoy being part of.

JOB DESCRIPTION

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values
• Leads the team to create positive memorable experiences by exceeding expectations for all residents.
• Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the propertys occupancy and revenue goals
• Ensures marketing campaigns advertising and promotional activities are effectively implemented
• Establishes relationships with internal and external stakeholders (sales marketing groups universities) communicating regularly with representatives ensuring the communitys compliance with pertinent regulations and providing performance data and reporting
• Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.
• Meets targeted revenues by making rate recommendations based on market data and monitors payments.
• Prepares and forecasts annual budgets by analysing financial statements reviewing marketing information and accessing operational reports.
• Manages the financial performance; attending regular P&L reviews with stakeholders.
• Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties and responds with urgency to client / owner concerns questions issues and requests.
• Promotes resident satisfaction and retention by ensuring a timely response to questions requests and complaints in a timely manner and taking appropriate action to resolve and address service issues.
• Assess team member training needs and ensure thorough understanding of systems and adherence to policies
• Develops capability of team members in order to meet key performance goals and future succession requirements.
• Originates approves and submits purchase orders and processes invoices from vendors contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Oversees the tenancy management process by co‑ordinating periodic apartment inspections evicting residents and imposing and collecting late fees and other charges within the terms of the agreement.
• Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.
• Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
• Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.
• Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property grounds buildings and amenities meet established standards for safety cleanliness and general appearance and appeal.

About You

Good level of general education

Proficient in the use of Microsoft Office packages including Word Excel and Outlook.

Proficiency in using property management software. Training will however be provided.

A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.

Experience & Skills

Essential

Experience of successfully driving revenue occupancy service excellence and profitability in a multi‑site operation within the property sector leisure or retail environment.

Evidence of understanding leadership and expectation setting to achieve high performance in a multi‑site role.

A positive team player skilled at working collaboratively with team members key business leaders to drive results and support the wider team and business objectives.

Excellent organisation skills including the ability to prioritise workload achieve deadline driven defined outcomes and displays good judgment under pressure.

Excellent verbal and written communication skills & numerical skills necessary to complete the above activities.

Self and culturally aware and able to adapt relationship building communications and negotiation skills to suit audience.

Flexible approach to working in a fast‑paced environment and adaptable to thriving in a changing environment.

Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

Desirable

Evidence of change management delivery

Knowledge of Landlord / Tenant Legislation

Required Experience

IC

Key Skills

English,User Interface,Communication,Content Writing,Online,Twitter,Internet,Facebook,Youtube,Instagram,Management skills,Digital speech,Speaking skills,Analytics,Writing Skills

Employment Type: Full-Time

Experience: years

Vacancy: 1